Talking is Our Strong Suit
So here's the latest chatter on customer service strategy, planning and execution.
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Holidays and peak seasons, such as Christmas and New Year, are crucial for retail and ecommerce sales. They’re a time to improve revenue and earn…
You get what you pay for in life – and customer service outsourcing is no different. Most customer service outsourcing providers charge an hourly rate….
Outsource vs in-house is a critical choice when it comes to finding the right customer service strategy. There are pros and cons to both. In-house operations…
“The greatest danger in times of turbulence is not the turbulence — it is to act with yesterday’s logic.” — Peter Drucker COVID-19 changed almost…
Customer service outsourcing is a valuable way to improve outcomes while reducing costs and focusing on the core capabilities of your business. If you’re still…