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6 Steps to Deal with a Customer Service Crisis
Customer service matters every day of the week, but rarely are the stakes so high than during a crisis. During a customer service crisis, you…
A Guide to eCommerce Support: 7 Best Practices
It’s often said that a company is only as strong as its people. Though many things have changed in eCommerce, from how products are delivered…
How to prepare your business for the eCommerce peak season
The eCommerce peak season can be a make-or-break time of year. To get ready, businesses will start scaling up their supply chain and distribution and…
5 Steps to Improve Your Customer Service ROI
Customer experience isn’t just a nice-to-have. Today, it’s the go-to strategy for gaining customer loyalty, generating additional revenue and growing market share. As technology advances,…
Call Centre Pricing: In House vs Outsourcing
Today, customers have access to multiple channels, including telephone, social media, and live chats they can use to contact businesses. This has resulted in an…
How to Reduce Customer Service Costs
With businesses under constant pressure to save costs, customer services teams will always have to work to a budget. This can feel impossible with large…
10 Ways to Improve Your Customer Service Team
There was once a time when customer service was largely limited to one-on-one phone calls. However, 65%1 of people now have higher customer service expectations….
A Guide to eCommerce Customer Service Outsourcing in 2022
Excellent customer service isn’t an option. It should be central to your business strategy. 77% of customers will recommend a company to their friends because…
How to Scale Customer Service Demands
High-quality customer experience is one of the greatest differentiators between a business and its competitors. Furthermore, according to Microsoft, customer service is an important driver…
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