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Seasonal Customer Service Planning: Year-round Customer Service Improvement Strategies
Holidays and peak seasons, such as Christmas and New Year, are crucial for retail and ecommerce sales. They’re a time to improve revenue and earn…
Customer Service Outsourcing Pricing Guide for 2022
You get what you pay for in life – and customer service outsourcing is no different. Most customer service outsourcing providers charge an hourly rate….
6 Steps to Implement a Customer Service Strategy
Quality customer service is both expected and a competitive differentiator. Of surveyed consumers, 91% would refuse to do business with a brand again because of…
In-house vs Outsourcing Customer Service: What’s Better for Your Business?
Outsource vs in-house is a critical choice when it comes to finding the right customer service strategy. There are pros and cons to both. In-house operations…
New Trends in Customer Service: 2021 and Post-COVID
“The greatest danger in times of turbulence is not the turbulence — it is to act with yesterday’s logic.” — Peter Drucker COVID-19 changed almost…
10 Questions About Outsourced Customer Service Answered
Customer service outsourcing is a valuable way to improve outcomes while reducing costs and focusing on the core capabilities of your business. If you’re still…
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