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6 Steps to Deal with a Customer Service Crisis

Customer service matters every day of the week, but rarely are the stakes so high than during a crisis. During a customer service crisis, you…

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A Guide to eCommerce Support: 7 Best Practices

It’s often said that a company is only as strong as its people. Though many things have changed in eCommerce, from how products are delivered…

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How to prepare your business for the eCommerce peak season

The eCommerce peak season can be a make-or-break time of year. To get ready, businesses will start scaling up their supply chain and distribution and…

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5 Steps to Improve Your Customer Service ROI

Customer experience isn’t just a nice-to-have. Today, it’s the go-to strategy for gaining customer loyalty, generating additional revenue and growing market share. As technology advances,…

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Call Centre Pricing: In House vs Outsourcing

Today, customers have access to multiple channels, including telephone, social media, and live chats they can use to contact businesses. This has resulted in an…

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How to Reduce Customer Service Costs

With businesses under constant pressure to save costs, customer services teams will always have to work to a budget. This can feel impossible with large…

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10 Ways to Improve Your Customer Service Team

There was once a time when customer service was largely limited to one-on-one phone calls. However, 65%1 of people now have higher customer service expectations….

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someone shopping online

A Guide to eCommerce Customer Service Outsourcing in 2022

Excellent customer service isn’t an option. It should be central to your business strategy. 77% of customers will recommend a company to their friends because…

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How to Scale Customer Service Demands

High-quality customer experience is one of the greatest differentiators between a business and its competitors. Furthermore, according to Microsoft, customer service is an important driver…

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