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6 Steps to Implement a Customer Service Strategy
Quality customer service is both expected and a competitive differentiator. Of surveyed consumers, 91% would refuse to do business with a brand again because of…
In-house vs Outsourcing Customer Service: What’s Better for Your Business?
Outsource vs in-house is a critical choice when it comes to finding the right customer service strategy. There are pros and cons to both. In-house operations…
Post-COVID Trends in Customer Service
“The greatest danger in times of turbulence is not the turbulence — it is to act with yesterday’s logic.” — Peter Drucker COVID-19 changed almost…
10 Questions About Outsourced Customer Service Answered
Customer service outsourcing is a valuable way to improve outcomes while reducing costs and focusing on the core capabilities of your business. If you’re still…
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