Talking is Our Strong Suit

So here's the latest chatter on customer service strategy, planning and execution.

email

Get the latest customer service chatter straight to your inbox!


Filter blogs by category:

All
  • All
  • Customer Experience
  • Customer Experience Strategy
  • Customer Service Outsourcing
  • Customer Service Strategy
  • Customer Service Trends
  • eCommerce Customer Service

4 Most Common Customer Service Issues in eCommerce

eCommerce being here to stay isn’t a surprise to any business leader. Neither is the fact that it’s only set to grow. If retail eCommerce…

Read More

How to Create a Cost-Effective Customer Service Solution

Today, customer service is continuing to play a crucial role in business growth. It has become a differentiating element with a direct impact on business…

Read More
how to outsource customer service

How to Outsource Customer Service: Choosing the Right Provider in 6 Steps

Outsourced customer support services result gaining flexibility, low costs, and quality service. It’s also about having the ability to sail smoothly through those seasonal cycles,…

Read More

Why Customer Experience Matters: And How to Reduce Customer Churn

The quality of your customer experiences has a profound impact on your business growth and outcomes. With a plethora of options at their disposal, customers…

Read More
eCommerce customer service

Responding to the Pandemic: How eCommerce Customer Service Must Adapt

A year on, we’re still seeing the after-effects of the pandemic — every industry has been affected in a different way and many are still…

Read More
eCommerce shop

3 Ways to Improve eCommerce Customer Service

When it comes to customer service, customers expect more than ever, particularly in online shopping. The oversaturated market means customers need more than just a…

Read More
sign with an arrow pointing right

Odondo vs Sitel vs Sensee: How to Outsource Customer Service The Right Way

Outsourcing your customer service is a major decision, but it can pay off in a big way. Increasingly, customers are demanding a higher level of…

Read More
customer service channels

What is the Role of Technology in Customer Service?

In a nutshell, the role that technology plays in customer service is that it can help you better deliver on your customers’ needs and expectations:…

Read More
smiley faces

6 Strategies to Improve Customer Satisfaction

The business strategists at McKinsey call it the “moment of truth” — they’re referring to that moment in any customer interaction that defines the customer…

Read More

See what makes Odondo different for yourself

Book a call to learn more about how Odondo could help your business deliver a positive customer service experience that grows with you.