Customer service use cases for Black Friday
Issues with delivery
Black Friday is busy, and we know deliveries can be problematic — even damaging to your brand. The solutions are easy, but time-intensive. Harness the power of outsourced agents today, and let them handle those routine but time-consuming logistics service requests.
Faulty discount code
Free yourself from front line technical support like faulty promo codes, or improper discount code inputs. Outsource problems like these to our distributed agents and focus on the issues that demand more of your specialist attention.
When Black Friday business is booming, your site feels the strain. When website issues arise, they shouldn't dominate your customer service function, but they can if you’re not prepared. Our agents take away the pain of dealing with everyday issues through front-line support methods.
When website traffic is high, payments can crash and customers might abandon their baskets. To combat lost sales, our agents are trained to handle any payment transactions over the phone. So when your customers are struggling, we are helping.