Agile Customer Service That Scales with Demand
Odondo's distributed, on-demand model gives you access to experienced, high-quality agents that
deliver better customer service at a lower cost.
Trusted by customers across a wide range of industries
The benefits of using Odondo
Match resource to demand
Dial-up or dial-down the resources you are using to match the demands of your business.
Scale up and down on-demand, and only ever pay for what you use — it’s that simple.
No fixed contracts
Our flexible model won't lock you into expensive, long-term contracts – no matter how big or small your campaign.
Taking a brief from you, we hire agents specifically for your campaign — and then train them to understand your business.
High quality agents
WFH flexibility unlocks resources unavailable to traditional call centres. Our agents are more experienced and likely to hold a degree.
Work at scale
Growth shouldn’t be restrained by capacity. We’re not bound by physical spaces and can scale to deliver quality outcomes at any size.
We're more flexible than traditional outsourcers
Traditional contact centre
Traditional outsourced customer support is static. At peak-times, your customers are left hanging for longer. That means poor service, missed opportunities, and a damaged brand. Off-peak, it wastes budget.
Odondo matches your customer demands — day-by-day and year-by-year. On-demand scalability keeps customers happy and our pay-as-you-use model removes waste.
And our agents provide a higher quality customer experience
The traditional contact centre puts customer service in a box. Agents work to a routine, creating an inadequate, one-size-fits-all experience for clients, and an uninspiring work environment for agents.
Our flexible homeworking model attracts the best agents from a wider talent pool. By sourcing specifically for client requirements, the result is more experienced agents with higher motivation.
We're not just experts in customer service
You pick and choose what you need, at scale, when you need it. We deliver it exceptionally, on-demand, and a low cost.
Create positive customer experiences that improve customer retention and drives customer advocacy. As such, your customers are matched with UK-based agents who have relevant and industry-specific experience.
A scalable resource at the top of the funnel so your sales team can focus on closing deals. You get on-demand industry experience, with agents who are trained to understand your message, product, service, and brand.
Market Research & Customer Surveys
Positive customer experiences depend on customer insights. We can help you get the information you need, when you need it, with an on-demand team that deliver quick, valuable and targeted research.
Traditional customer service models are broken
Learn how to fix them with a new approach that enables your business to cope with demand fluctuation, reduce customer frustration and remain agile during disruption.
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Stop guessing and get the flexible, quality and personalised support your customers need. Get in touch and find out what Ondondo can do for you.
Become an agent
Work around your own schedule to deliver positive customer experiences. If you want to learn more about working at Odondo, get in touch today.