Agile Customer Service That Scales with Demand

Odondo's distributed, on-demand model gives you access to experienced, high-quality agents that
deliver better customer service at a lower cost.

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Trusted by customers across a wide range of industries

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The benefits of using Odondo

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Match resource to demand

Dial-up or dial-down the resources you are using to match the demands of your business.

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Pay-as-you-use model

Scale up and down on-demand, and only ever pay for what you use — it’s that simple. 

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No fixed contracts

Our flexible model won't lock you into expensive, long-term contracts – no matter how big or small your campaign.

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Campaign-specific agents

Taking a brief from you, we hire agents specifically for your campaign — and then train them to understand your business.

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High quality agents

WFH flexibility unlocks resources unavailable to traditional call centres. Our agents are more experienced and likely to hold a degree.

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Work at scale

Growth shouldn’t be restrained by capacity. We’re not bound by physical spaces and can scale to deliver quality outcomes at any size.

We're more flexible than traditional outsourcers

Traditional contact centre

diagram of traditional contact centre's ability to cope with demand

Traditional outsourced customer support is static. At peak-times, your customers are left hanging for longer. That means poor service, missed opportunities, and a damaged brand. Off-peak, it wastes budget.

Odondo

diagram of Odondo's customer service model and its ability to cope with demand

Odondo matches your customer demands — day-by-day and year-by-year. On-demand scalability keeps customers happy and our pay-as-you-use model removes waste.

And our agents provide a higher quality customer experience

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Traditional agents

The traditional contact centre puts customer service in a box. Agents work to a routine, creating an inadequate, one-size-fits-all experience for clients, and an uninspiring work environment for agents.

Standardised: Contact centres squeeze you into their system, delivering outcomes without personalisation or a customer-first focus.

Static: Traditional customer service teams are limited by physical infrastructure limiting scalability. Geographical locations also restrict available talent pools.

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Odondo agents

Our flexible homeworking model attracts the best agents from a wider talent pool. By sourcing specifically for client requirements, the result is more experienced agents with higher motivation.

Personalised: We match your brand to agents with relevant industry experience, and supply them with the training they need to personalise interactions.

Flexible: We hire high-quality agents who don't traditionally work in call centres such as retirees, stay-at-home parents and those with disabilities, allowing us to rapidly deploy.

We're not just experts in customer service

You pick and choose what you need, at scale, when you need it. We deliver it exceptionally, on-demand, and a low cost.

Customer Service

Create positive customer experiences that improve customer retention and drives customer advocacy. As such, your customers are matched with UK-based agents who have relevant and industry-specific experience.

Sales Support

A scalable resource at the top of the funnel so your sales team can focus on closing deals. You get on-demand industry experience, with agents who are trained to understand your message, product, service, and brand.

Market Research & Customer Surveys

Positive customer experiences depend on customer insights. We can help you get the information you need, when you need it, with an on-demand team that deliver quick, valuable and targeted research.

Front cover of the new approach to customer service ebook

Traditional customer service models are broken

Learn how to fix them with a new approach that enables your business to cope with demand fluctuation, reduce customer frustration and remain agile during disruption.

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See what makes Odondo different for yourself

Book a call to learn more about how Odondo could help your business deliver a positive customer service experience that grows with you.

Get support

Stop guessing and get the flexible, quality and personalised support your customers need. Get in touch and find out what Ondondo can do for you.

Become an agent

Work around your own schedule to deliver positive customer experiences. If you want to learn more about working at Odondo, get in touch today.