See below to get a general idea of costs, then click to get a free quote. The next step involves joining us on a call where we'll answer your questions, tailor a plan to suit your business, and give you a no-obligation free quote.
Plan Features
Essentials
From £18/hr per agent
Get outsourcing support for the channel of your choice, during typical working hours.
Recommended
From £20/hr per agent
Designed to support a modern customer experience. Engage with your customers over multiple channels with extended hours.
Pro
Get in touch for pricing
Full-scale customer support - 24/7. No matter how many agents you need, we've got you covered.
Working hours
0900-1700
0800-2000
24h
Work days
Mon-Fri
7 days per week
7 days per week
Number of agents
1-5
6-20
21+
Tailored agent recruitment
Dedicated account manager
Campaign support team
Agent management
Custom reports
Agent performance audits
Pay-as-you-use pricing
Phone licenses & call costs included (optional)
Multi-channel support
Integrate your systems & tools
These plans are not set in stone. So please let us know of any specific requirements you have - as we'll be happy to accommodate.
Essentials
Recommended
Pro
All plans include:
Tailored agent recruitment
Dedicated account manager
Campaign support team
Agent management
Custom reports
Agent performance audits
Pay-as-you-use pricing
Phone licenses & call costs included
(optional)
Essentials
From £18/hr per agent
Get outsourcing support for the channel of your choice, during typical working hours.
Recommended
From £20/hr per agent
Designed to support a modern customer experience.
Engage with your customers over multiple channels with extended hours.
Pro
Get in touch for pricing
Full-scale customer support - 24/7. No matter how many agents you need, we've got you covered.
These plans are not set in stone.
So please let us know of any specific requirements you have - as we'll be happy to accommodate.
Trusted by customers across a wide range of industries
Every plan includes:
Tailored agent recruitment
Get access to a flexible pool of experienced UK-based agents whenever you need. And leave the recruiting to us.
Campaign set-up & support
Your dedicated account manager and our team of service experts are on-hand to help build, execute and optimise your campaigns.
Agent management
We manage and supervise agents to ensure quality outcomes are achieved without the need for you to be directly involved.
Regular client reports
Access a wider talent pool of experienced UK-based agents. Plus, WFH flexibility means lower overheads for us and lower rates for you.
Performance audits
We perform ongoing agent performance audits and reporting at a cadence that suits you. We take your customers’ satisfaction very seriously.
Pay-as-you-use pricing
Only pay for what you need, when you need it with our pay-as-you-use model.
There are no fixed-term contracts or hidden costs.
Save 15% in costs when you outsource with us
See how our costs compare to hiring in-house:
Costs
(Avg Agent Per Month)
Total
Recruitment
Salary
Payroll taxes & pensions
Office space
Hardware & software
Management
Holiday cover & absenteeism
In-house costs
(Per Month)
£3,557
£125 / Month
£2000 / Month
£215 / Month
£400 / Month
£167 / Month
£350 / Month
£300 / Month
Odondo
(Outsourcing costs)
£3,060
Included
Included
Included
£0 (Remote Agents)
Included
Included
£0 (flexible agent resource)
Note: The costs above are based on an agent working 170 hours a month (Mon-Fri, 9 to 5) - with Odondo agent charged at an hourly rate of £18/hr
These estimates are for demonstrative purposes only
|
<- In-house Odondo ->
|
|
|---|---|---|
| £3,557 | Total | £3,557 |
| £125 | Recruitment | Included |
| £2000 | Salary | Included |
| £215 | Payroll taxes & pensions | Included |
| £400 | Office space | £0 (Remote Agents) |
| £167 | Hardware & software | Included |
| £350 | Management | Included |
| £300 | Holiday cover & absenteeism | £0 (flexible agent resource) |
Note: The costs above are based on an agent working 170 hours a month (Mon-Fri, 9 to 5) - with Odondo agent charged at an hourly rate of £18/hr
These estimates are for demonstrative purposes only
Frequently asked questions
Are there any hidden costs?
No. Our pricing is transparent. However, prices may vary if you have complex phone, compliance or payment requirements. So just let us know what you need and we'll let you know how much it costs.
Do you offer discounts for bulk or long-term projects?
Yes, we offer discounts for bulk and longer-term commitments. Typically, discounts for bulk projects are offered to Pro plan customers during the POA phase.
What's the minimum or maximum project size?
Minimum project size is 25h a week, and there's no maximum project size.
How long does it take to get an engagement going?
We can have your first agent cohort trained and ready to go in less than a week.
Can you provide an estimate for my project?
Yes, we can. Once we've had a chat and gained a better understanding of what you need, we can provide an estimate as part of the proposal.
Get started in days &
only pay for what you use
What's stopping you from getting a free quote today?
Fill out the form, then join our team for a quick 30-min call at a time
that suits you to find out more.