Get a Pricing Plan That's Right for You

We've designed these packages to make working with us easier. But we're not rigid or inflexible. Every business is unique and we want to build you a plan that works.

customer service agent

Our price packages

The total cost of your customer service outsourcing plan is going to depend on your specific requirements. It’s an annoying answer, but don’t run away just yet! We’ve put together some benchmark pricing figures to help you get a general idea of costs. But these aren’t set in stone for a reason — every business is different.

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From £15/hr per agent

Our startup package gives you support through the channel of your choice, during working hours.

Typical hours: 9am - 5pm

Typical days of week: Mon - Fri

Typical number of agents: 1 - 5

Optional phone licenses and call costs included

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From £18/hr per agent

Make your business easier to contact through multiple support channels and extended hours. Deliver more and keep your customers happy.

Typical hours: 8am - 8pm

Typical days of week: 7 days per week

Typical number of agents: 6 - 20

Optional phone licenses and call costs included

Multi-channel support

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POA

Full-scale customer support — 24/7. We've got you covered, no matter how many agents you need.

Typical hours: 24 hours

Typical days of week: 7 days per week

Typical number of agents: 21+

Optional phone licenses and call costs included

Multi-channel support

System integration included

Every plan includes:

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Tailored agent recruitment

We take care of finding the right agents for each campaign, giving you access to a flexible pool of talent, whenever you need it.

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Campaign setup and support

Every plan includes an Account Manager and access to our team of service experts who help build, execute and optimise your campaigns.

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Agent management

We manage and supervise agents to ensure quality outcomes without the need for you to be directly involved.

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Regular client reports

We’ll send you regular reports on the metrics and outcomes you care about so you’re always up to speed on how agents are performing.

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Performance audits

We perform ongoing agent performance auditing and reporting to ensure customer satisfaction at all times.

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Fully customisable pricing

Our pay-as-you-go model ensures you get the support you need without paying for things you don’t need.

Answer support tickets across any channel

No matter how your customers choose to contact you, our experienced agents can create a seamless customer experience for one simple hourly rate. Pick the channels you need, and rule out the ones you don’t.

Email

Our agents are trained to answer emails just like they were part of your team, whenever you need the help.

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Phone

We hand select agents for their professional phone manner. Get the best quality customer service on this critical channel.

Social

Social media is a growing customer service channel. Our agents can assist customers via social whenever you need them to.

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Live chat

If your site has live chat functionality, our agents are there to talk with your customers on-demand.

Get the support you need without overpaying

Book a call and build the customer service pricing plan that's right for your business today.