On-demand customer service that frees up specialist teams
It’s crucial that Financial Services customer support functions offer supportive, informative and intelligent resolutions to your customers in a timely fashion, so they can stop worrying, and so can you. Odondo’s tailorable customer service plan allows you to do just that, without compromising on quality.
Create flexible solutions for you
You cannot always predict your busiest times, but you can always be prepared. With Odondo, you can scale your capacity up or down to match demand. This ensures you only ever pay for what you actually use, rather than committing to massive overheads — saving you money without compromising on delivery.
Free up your specialists
Despite Financial Services becoming more and more digitised, people prefer picking up the phone to self-serve solutions. Simpler customer service requests around log in, passwords etc. can still clog up your support lines. By using our agents for simple requests, your specialists can be reserved for technical requests — boosting customer satisfaction all-round.
Meet seasonal demand
Commiting to salaries, infrastructure and large overheads to meet seasonal demand one month, to no longer need it the next month is inefficient. With Odondo, it’s entirely avoidable. We tailor customer service solutions so you can design a function that meets your demand year-round without the huge investment.
Access to high-quality industry experience
You cannot compromise on quality when it comes to your customers’ finances. That’s why we hand select agents who are seasoned support specialists that deliver speedy yet empathetic resolutions. Our agents are trained to deliver resolutions that are not only useful but handled with a supportive, patient and proactive attitude.
Trustworthy customer service, designed around Financial Services
The financial services industry is sensitive, and so financial customer service must be too. Our tailored customer service solutions can meet the requirements of businesses in Financial Services — from pensions, to insurance to banking. Whatever the specific use, our agents are well-equipped to resolve your customer service requirements.
Frontline administrative support
Customers often turn to phone support even for the simplest of issues — password changes, portal log in or email changes. Without overflow support designed to handle requests like these, your specialist support agents can easily become overwhelmed with queries that distract them from the more complex issues that really need them.
Financial services support tickets across any channel
Flexible deployment of financial customer service is what will set you apart from your competitors — your customers already expect to be able to reach you across many channels, so you need to offer support across all of them. With Odondo you can pick and choose which channels require support to build your solution, and tweak this selection as and when you want to reflect demand. Ensuring your customers are happy, always.
Phone support can be the preferred choice of some of your customers when it comes to Financial Services. Our agents are specially trained to deliver customer service that aligns with your company values, every phone call.
For quick, snappy requests or queries, be sure to offer your customers the option of live chat. This channel allows you to offer speedy resolutions that actually help your customers.
With email, your customers can receive lengthy support, with a paper trail. Our agents can emulate your company tone whilst delivering effective customer support via email.
As the FinTech revolution continues, Financial Services needs to be present on a range of channels. Offering support through socials allows you to reach a whole other demographic of customers, ensuring everyone feels heard.
Social proof is vital in Financial Services, you need them to trust you. Testimonial evidence via website reviews and agent responses are vital to curating a brand that is trusted by customers and recommended to others.