Exceptional, Pay-As-You-Go Customer Service
Agile customer service that delights your customers and keeps costs low.
Our distributed customer service agent model gives you access to agents with more experience and industry-specific backgrounds — on-demand. We've built our model on quality and flexibility, so you get to meet the needs of your customers while keeping costs down.
We understand that circumstances are always changing, that's why we can have agents trained, set up and serving your customers in as little as 48 hours.
From surges in demand to seizing time-sensitive opportunities — we've got you covered.
Traditional customer service (both in-house and outsourced) struggles to match agent resources with fluctuating customer demand.
We allow you to scale your team up and down to match demand, and eliminate wasted capacity in quieter periods.
We don't believe in FTCs. Our contracts are pay-as-you-go, you only pay for what you actually use and never the spare capacity for when you want to scale.
What's more, our distributed model means no agent fees or overheads dripped down into the final price.
Higher quality agents
Unlike traditional outsourcers, our distributed model gives us access to a wider and more experienced talent pool.
We source agents specifically for your requirements, allowing us to match relevant industry experience with the specifics of your product or brand.
Better customer experiences
When your customers contact your service team, they want quick, helpful solutions to their problems and queries.
Higher quality agents that scale with demand means faster response times, more informed answers, and a positive experience for your customers.
Sounds good, so how much does it cost?
Traditional contact centre vs Odondo
Traditional contact centre
Traditional outsourced customer support is static. At peak-times, your customers are left hanging for longer. That means poor service, missed opportunities, and a damaged brand. At off-peak, it wastes budget.
Odondo matches your customer demands — day-by-day and year-by-year. Agents with relevant experience coupled with on-demand scalability keeps customers happy and our removes waste.
Traditional agents vs Odondo agents
Agents at traditional contact centres are often limited by legacy systems, processes and the culture of the outsourcer. This reduces their ability to create the tailored experiences that clients want.
Our distributed model attracts the best agents from across the UK, which allows us to find the right people for our clients every time.
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See what makes Odondo different for yourself
Book a call to learn more about how Odondo could help your business deliver a positive customer service experience that grows with you.
Stop guessing and get the flexible, quality and personalised support your customers need. Get in touch and find out what Ondondo can do for you.
Become an agent
Work around your own schedule to deliver positive customer experiences. If you want to learn more about working at Odondo, get in touch today.