Exceptional, Pay-As-You-Go Customer Service
Delight your customers, while keeping your costs low.
Our distributed customer service agent model gives you access to agents with more experience, industry-specific backgrounds and higher levels of education — on-demand. You get to meet the needs of your customers while keeping costs down.
Higher quality agents
More experienced customer service agents often prefer to work from home. Get access to this talent pool with our distributed model.
We select agents with relevant industry experience and train them to understand the specifics of your brand.
Traditional customer service (both in-house and outsourced) struggles to match agent resources with fluctuating customer demand.
Our pay-as-you-go pricing model makes it easy to scale your team up and down to match demand whenever you need to.
Better customer experiences
When your customers contact your service team, they want quick, helpful solutions to their problems and queries.
Higher quality agents that scale with demand means faster response times and creates a positive experience for your customers.
Traditional contact centre vs Odondo
Traditional contact centre
Traditional outsourced customer support is static. At peak-times, your customers are left hanging for longer. That means poor service, missed opportunities, and a damaged brand. At off-peak, it wastes budget.
Odondo matches your customer demands — day-by-day and year-by-year. On-demand scalability keeps customers happy and our pay-as-you-use model removes waste.
Traditional agents vs Odondo agents
Agents at traditional contact centres are often limited by legacy systems, processes and the culture of the outsourcer. This reduces their ability to create the tailored experiences that clients want.
Our distributed model attracts the best agents from across the UK, which allows us to find the right people for our clients every time.
Trusted by customers across a wide range of industries
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See what makes Odondo different for yourself
Book a call to learn more about how Odondo could help your business deliver a positive customer service experience that grows with you.
Stop guessing and get the flexible, quality and personalised support your customers need. Get in touch and find out what Ondondo can do for you.
Become an agent
Work around your own schedule to deliver positive customer experiences. If you want to learn more about working at Odondo, get in touch today.