Exceptional, Pay-As-You-Go Customer Service

Agile customer service that delights your customers and keeps costs low.

customer service agent working from home

Why Odondo?

Our distributed customer service agent model gives you access to agents with more experience and industry-specific backgrounds — on-demand. We've built our model on quality and flexibility, so you get to meet the needs of your customers while keeping costs down.

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Rapid deployment

We understand that circumstances are always changing, that's why we can have agents trained, set up and serving your customers in as little as 48 hours.

From surges in demand to seizing time-sensitive opportunities — we've got you covered.

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On-demand flexibility

Traditional customer service (both in-house and outsourced) struggles to match agent resources with fluctuating customer demand.

We allow you to scale your team up and down to match demand, and eliminate wasted capacity in quieter periods.

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Cost-efficient

We don't believe in FTCs. Our contracts are pay-as-you-go, you only pay for what you actually use and never the spare capacity for when you want to scale.

What's more, our distributed model means no agent fees or overheads dripped down into the final price.

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Higher quality agents

Unlike traditional outsourcers, our distributed model gives us access to a wider and more experienced talent pool.

We source agents specifically for your requirements, allowing us to match relevant industry experience with the specifics of your product or brand.

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Better customer experiences

When your customers contact your service team, they want quick, helpful solutions to their problems and queries.

Higher quality agents that scale with demand means faster response times, more informed answers, and a positive experience for your customers.

Sounds good, so how much does it cost?

Traditional contact centre vs Odondo

Traditional contact centre

diagram of traditional contact centre's ability to cope with demand

Traditional outsourced customer support is static. At peak-times, your customers are left hanging for longer. That means poor service, missed opportunities, and a damaged brand. At off-peak, it wastes budget.

Odondo

diagram of Odondo's customer service model and its ability to cope with demand

Odondo matches your customer demands — day-by-day and year-by-year. Agents with relevant experience coupled with on-demand scalability keeps customers happy and our removes waste.

Traditional agents vs Odondo agents

customer service agents working in the office

Traditional agents

Agents at traditional contact centres are often limited by legacy systems, processes and the culture of the outsourcer. This reduces their ability to create the tailored experiences that clients want.

Talent limitations: The traditional contact centre is limited to the talent pool located in its physical vicinity, meaning the people who are engaging with your customers may or may not be the best fit to do so.

One-size-fits-all: Traditional contact centre agents are trained to work to the outsourcer's standard approach that may or may not match what your customers need or want.

Static team sizes: Traditional outsourced customer service teams are limited by the infrastructure surrounding them. They often can’t scale any better than an in-house team.

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Odondo agents

Our distributed model attracts the best agents from across the UK, which allows us to find the right people for our clients every time.

Diverse backgrounds: Since our agents work from home, we have the ability to hire qualified people who wouldn’t traditionally work in a call centre: retirees, stay-at-home parents, people with disabilities.

Industry-specific experience: Our agents have industry-specific backgrounds and are chosen to work with your customers on this basis.

Brand and campaign-specific training: Once we’ve selected the agents best suited to your campaign, we train them with the specific information they’ll need to personalise the experience for your customer.

Trusted by customers across a wide range of industries

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See what makes Odondo different for yourself

Book a call to learn more about how Odondo could help your business deliver a positive customer service experience that grows with you.

Get support

Stop guessing and get the flexible, quality and personalised support your customers need. Get in touch and find out what Ondondo can do for you.

Become an agent

Work around your own schedule to deliver positive customer experiences. If you want to learn more about working at Odondo, get in touch today.