Exceptional, Pay-As-You-Go Customer Service
Agile customer service that delights your customers and keeps costs low.
Why Odondo?
Our distributed customer service agent model gives you access to agents with more experience and industry-specific backgrounds — on-demand. We've built our model on quality and flexibility, so you get to meet the needs of your customers while keeping costs down.
Rapid deployment
We understand that circumstances are always changing, that's why we can have agents trained, set up and serving your customers in as little as 48 hours.
From surges in demand to seizing time-sensitive opportunities — we've got you covered.
On-demand flexibility
Traditional customer service (both in-house and outsourced) struggles to match agent resources with fluctuating customer demand.
We allow you to scale your team up and down to match demand, and eliminate wasted capacity in quieter periods.
Cost-efficient
We don't believe in FTCs. Our contracts are pay-as-you-go, you only pay for what you actually use and never the spare capacity for when you want to scale.
What's more, our distributed model means no agent fees or overheads dripped down into the final price.
Higher quality agents
Unlike traditional outsourcers, our distributed model gives us access to a wider and more experienced talent pool.
We source agents specifically for your requirements, allowing us to match relevant industry experience with the specifics of your product or brand.
Better customer experiences
When your customers contact your service team, they want quick, helpful solutions to their problems and queries.
Higher quality agents that scale with demand means faster response times, more informed answers, and a positive experience for your customers.
Sounds good, so how much does it cost?
Traditional contact centre vs Odondo
Traditional contact centre
Traditional outsourced customer support is static. At peak-times, your customers are left hanging for longer. That means poor service, missed opportunities, and a damaged brand. At off-peak, it wastes budget.
Odondo
Odondo matches your customer demands — day-by-day and year-by-year. Agents with relevant experience coupled with on-demand scalability keep customers happy and our pay-as-you-go model removes waste.
Traditional agents vs Odondo agents
Traditional agents
Agents at traditional contact centres are often limited by legacy systems, processes and the culture of the outsourcer. This reduces their ability to create the tailored experiences that clients want.
Odondo agents
Our distributed model attracts the best agents from across the UK, which allows us to find the right people for our clients every time.
How do we compare to alternative solutions
Compared to traditional customer service and call centre solutions, Odondo's distributed call centre is the only solution that offers superior support for geographic reach, flexibility, cost, quality and speed to deploy.
Our agents work with existing customer service setups and can be up and running within 48 hours.
To hear more, book a call with us today.
Frequently asked questions
At Odondo, we make sure there are no hidden costs.
Customer service outsourcing costs will vary depending on the channels used, day of the week and time of day, agent skills, and more. The figures generally range between £18 and £25 per hour.
Once we’ve had an initial chat with you to establish your needs and goals, we can provide you with a clear price. There are no hidden extras — the hourly price we charge per agent is the only price you pay, and includes recruitment, management, QA, reporting, and much more.
View our pricing page to learn more about Odondo’s customer service outsourcing costs.
Trusted by customers across a wide range of industries
Here’s what they have to say
“We found it challenging to find the best-fit agents for our customer demographic early on. Odondo sourced agents that were both highly skilled, experienced within the role and met the criteria for our customers and us too!”
Nicki Dadic
Head of Customer & Community | Love To Dream
Here’s what they have to say
"We needed the right type of agent to make our expansion into the European market successful. Odondo provided high-quality, versatile agents, providing support to our customers in multiple languages."
Rianne Dowdridge
Customer Care Specialist | Hyperrice
Here’s what they have to say
“We needed help onboarding and supporting our new customers to migrate to our system. Odondo worked alongside our in-house team to provide excellent support through highly skilled agents. As a result, both our business and our relationship with Odondo has continued to grow.”
Sonia Leighton
Chief of Customer Success | Arbor Education
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See what makes Odondo different for yourself
Book a call to learn more about how Odondo could help your business deliver a positive customer service experience that grows with you.
Get support
Stop guessing and get the flexible, quality and personalised support your customers need. Get in touch and find out what Odondo can do for you.
Become an agent
Work around your own schedule to deliver positive customer experiences. If you want to learn more about working at Odondo, get in touch today.