Ensure your guests are always smiling with flexible, omnichannel Customer Service

In the Leisure industry, it’s all about the experience. Whether you’re a hotel, events company or theme park, your customers come first, and so should your customer service. With our scalable solution, you can design and tailor a customer service function that meets the every need of your customers without committing to overheads and fixed costs, or compromising on quality.

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Leisure Header Image-min

Each and every guest deserves a great experience. Let us help you do that.

It’s vital that your guests are carefree if they are to enjoy their leisure experience. In order for them to be relaxed, you need to be prepared to answer and resolve every query they have, whenever they have them. That’s why we’ve created a tailorable solution to your customer service pains, so you can deliver seamless customer experiences every time, without compromising on fun.

Seasonal Scalability

Meet seasonal surges:

In the Leisure industry, seasonality is unavoidable. But with Odondo you can be prepared for the seasonal spikes by tailoring your capacity to meet demand instantly. When it’s busy just add more agents, and when it’s not, remove them from your plan with no commitment!

Premium Agents

Gain access to brand-approved agents:

For a seamless customer experience, your agents need to know your business in and out. Our agents are trained to become advocates for you, and to answer any and all queries that might arise so that your customers experience no roadblocks — only good times.

Scale solution

Scale your solution up or down:

Capacity overheads can cause you to waste valuable resources. Enter Odondo. Our scalable solution allows you to scale your support capacity up and down to match demand so that you no longer have to invest in support agents for the busier periods, just to no longer need them when it's quiet.

Fun experience

Ensure fun & seamless experiences for guests:

Ensure that the only experience your customers have are positive ones with customer service solutions that are entirely tailored to your specific requirements. Select which support offerings your customers need and when they need them.

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Customer service designed for guest satisfaction.

omer Service can make or break a guest's experience — that in turn can affect your customer retention and future business — because people talk. At Odondo, we strive to build customer service solutions that drive customer experience satisfaction through tailorable, scalable plans that meet your every requirement.

Provide answers to enquiries

Provide answers to enquiries

In the run up to an outing many questions can arise — parking options, disabled access or even menu items! These are simple questions with simple answers — but do make or break a customer experience if left unanswered (or answered poorly). Leverage our agents to resolve issues such as these so your specialist agents can focus on the more technical queries. This way you can reduce wait times and boost guest satisfaction.

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Make transactions more seamless

Make transactions more seamless

Taking payments, booking modifications or upgrades are simple transactions to make — but they can be time-consuming and they can clog up your support lines. Our agents are trained to handle all transactional requests like these so that you can focus on other things. Ensuring guests have a great experience before, during and after their trip.

Frontline booking support

Frontline booking support

If guests want to make, alter or update booking requirements, they certainly don’t want to wait in a long queue to do so. By deploying our high-quality, specially selected agents you can rest easy knowing your guests are accommodated for in simple frontline cases such as these. Often the simplest resolutions incite the most customer experience satisfaction.

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Be available to your guests, always.

Now more than ever, providing extensive access to your Customer Support team is absolutely vital. However customers choose to contact you, you need to be able to accommodate them. With our flexible solution you can hand pick the support channels that your customers want — plus, you only ever pay for what you use — and not a penny more!

Phone

Phone

The days of phone support are far from over, and phone lines are often clogged up. Deploy our agents to free up your phone support and reduce wait times for your guests.

Live Chat

Live Chat

For the queries that only require short snappy answers, ensure you deploy a live chat feature that can accommodate the simplest of support queries — another way to keep the phone lines clear.

Email

Email

Where support queries require more detail, email is vital. Our agents are specially trained to emulate the tone of your business, ensuring seamless, proactive support for your guests.

Social

Social

The social revolution is no stranger to the Leisure industry. Leverage the power of social media to provide all-access support to your guests, however they choose to contact you.

Website

Website

When it comes to excursions, social testimony is invaluable. So your reviews and responses need to be regularly attended to — our agents can do this for you exceptionally well.

Delivery a great customer experience service for your guests

Book a call to learn more about how Odondo could help your Leisure business deliver a positive and cost-effective customer service experience.