Exceptional Customer Service, at a Lower Cost

Get access to high-quality customer service support on-demand, and only ever pay for what you use.

customer service agent talking to a customer

We deliver better customer experiences

You get the right agents, at the right time. Never pay for more than you use, and never leave customers waiting. Your customers get a positive experience, while you keep costs low.

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Match resources to demand

Customer query volumes are never consistent. Scale your customer support team up and down with high-quality, well-trained agents.

Additional, trained agents are always ready to help whenever you need it, but you only ever pay for what you use, never the spare capacity.

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With more experienced agents

Agents are UK based and matched to you based on relevant skills, industry knowledge and language skills, to create a seamless omnichannel experience.

Our agents are home working, which gives us access to a wider talent pool with more experience, which means improved experiences and retention.

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Whilst keeping costs low

We're pay-as-you-use which means no fixed-term contracts, no drawn-out recruitment processes and no wasted capacity.

Our distributed model means you don't have to invest in long-term resources, and there are no overheads dripped down into the price.

Answer support tickets across any channel

No matter how your customers choose to contact you, our experienced agents can create a seamless customer experience for one simple hourly rate. Pick the channels you need, and rule out the ones you don’t.

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Phone

We hand select agents for their professional phone manner. Get the best quality customer service on this critical channel, with agents who have relevant industry experience.

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Live chat

90% of customers expect immediate answers to their questions. Our knowledgeable agents can get them the answers they need efficiently over live chat.

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Email

Email is the second most popular channel for older generations to get support. Our agents are trained in tone of voice to answer emails as if they were part of your team.

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Social

In today's digital-first world, social media is a growing customer service channel, particularly in younger generations — and our agents will be there to respond.

Front cover of the new approach to customer service ebook

Traditional customer service models are broken

Learn how to fix them with a new approach that enables your business to cope with demand fluctuation, reduce customer frustration and remain agile during disruption.

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See what makes Odondo different for yourself

Book a call to learn more about how Odondo could help your business deliver a positive customer service experience that grows with you.

Get support

Stop guessing and get the flexible, quality and personalised support your customers need. Get in touch and find out what Ondondo can do for you.

Become an agent

Work around your own schedule to deliver positive customer experiences. If you want to learn more about working at Odondo, get in touch today.