Exceptional Customer Service, On-Demand
Get access to high-quality customer service support on-demand, and only ever pay for what you use.
What's the benefit?
Get the right agents, at the right time. Never pay for more than you use, and never leave customers waiting. Your customers get a positive experience, while you keep costs low.
Flexible capacity
Customer query volumes are never consistent. Scale your customer support team up and down with high-quality, well-trained agents.
Additional support is always ready to help whenever you need it, and if you don’t use it, you don’t pay for it.
The right agents for the job
Agents are selected for their skills, industry knowledge and language skills (if necessary), to create a seamless omnichannel experience.
You get the right agents for each campaign, and we train those agents to understand your product, service and brand.
Happy customers
Quick responses, experienced agents, and channel flexibility all add up to happy customers.
We make great customer experiences easy — helping you retain customers, build your reputation, and grow.
How do we achieve this?
Odondo’s distributed model gives you access to educated and experienced agents in the UK. And since you only pay for them when you need them, you’ll never have to waste budget again.
Pay-as-you-use pricing
There’s no extra cost to scale your team up or down with Odondo. Add additional resources for any channel at any time to match demand — you’ll only pay for what you use while you’re using it.
Experienced, UK-based agents
Outsourced support doesn’t have to be “offshore.” Odondo’s distributed WFH (Work From Home) model provides cost-effective access to the most talented customer service agents whenever and wherever you need them.
Customised training and outcomes
Odondo agents are carefully selected based on each client’s requirements, and receive brand or campaign-specific training so they can work closely with you to drive long-term customer satisfaction.
Traditional customer service models are broken
Learn how to fix them with a new approach that enables your business to cope with demand fluctuation, reduce customer frustration and remain agile during disruption.
Keep up with our insights
See what makes Odondo different for yourself
Book a call to learn more about how Odondo could help your business deliver a positive customer service experience that grows with you.
Get support
Stop guessing and get the flexible, quality and personalised support your customers need. Get in touch and find out what Ondondo can do for you.
Become an agent
Work around your own schedule to deliver positive customer experiences. If you want to learn more about working at Odondo, get in touch today.