Wave goodbye to poor customer service!
We know the travel industry isn’t always plain sailing — we know that your customer service demand isn’t either. Get access to the right agents, at the right time and only pay for what you use. Odondo is the scalable customer support solution you need to hit the runway and take flight seamlessly.
We understand that in the travel industry there are busy seasons and off-seasons. With Odondo you can quickly scale your customer support offering up or down depending on demand. So when the seasonal rush hits you have the capacity you need, and when it’s quieter you can scale it back to ensure no wasted resources.
On-demand overflow support:
You may already have a customer support function — great! But we get it, it takes a lot of resources to effectively deliver high-quality customer support. So we’ll work alongside existing teams and provide the additional resources you need — we can have trained, high-quality agents ready in 48 hours.
Eliminate wasted spend:
Our pay-as-you-use model means your customer support capacity won’t be held hostage to fixed contracts, lengthy recruitment processes or wasted resources. You have the control and financial freedom to deliver exceptional customer service without investing in long-term resources or committing to massive overheads.
Having a distributed model means we can be selective with our agents. We choose experienced, customer-driven agents that are dedicated to delivering first-class customer experiences. Our UK-wide talent pool makes matching agents to your specific industry and knowledge requirements seamless.
Customer service designed specifically for travel
When travel is busy, it’s very busy. You need access to high-quality agents that can serve your customers effectively, not just when they’re booking, but throughout their journey. What’s more, you need fluctuating levels of support at different points throughout the year. Check out some of our travel-specific use cases:
Hotels & Holiday Rentals
Front-line support and maintenance issues like faulty key cards, or missing towels often crop up. But they shouldn’t be a distraction — your time would be better spent elsewhere. Our distributed agents can handle these issues from the first report, to organising a solution, to guest follow up — so you don’t have to.
What if a named driver gets ill on holiday? The long, tedious process of modifying driver details shouldn’t consume all your time — but it could. With Odondo’s distributed agents we can be in touch with your customers and resolve the issue quickly and with minimal fuss.
Support tickets for travel across any channel
Whatever the platform, whatever the request, we’ve got you covered. Pay-as-you-use, only for what you use, and ensure your customers have a seamless experience — every single time.
Our distributed model means we only use agents that are high-quality, have excellent phone manners, and have the relevant industry experience to resolve issues efficiently and effectively.
Customers want immediate answers to their questions. Live chat realises this. Our informed, industry-leading agents know how to answer their questions effectively and promptly.
We know many customers still appreciate an email. Mastering email tone while balancing the delivery of informed, relevant information is something our agents are exceptional at.
Social media is used for so much more than just socialising, and customer service is no different. We leverage these platforms to deliver fast, informed customer service.
Reviews and responses can affect how your brand looks to potential customers. You can’t ignore them. Our agents can manage the follow up and resolution of site reviews, so you don’t have to.