Re-booting the Customer Service Model
We created Odondo as a radical departure from traditional outsourcers, to deliver quality customer service, flexibly and on-demand.
About Odondo
Customers want fast, flexible access to the information that solves their problems and answers their questions. Businesses want lower costs and happier customers. However, we found that today’s customer service models built to connect the two left room for improvement:
In-house teams come at a price
- Expensive to build
- Difficult to quickly scale up or down
- Management intensive
Outsourcing presents its own challenges
- Difficulties with language or culture if off-shored
- Expensive, inflexible and hard to scale if on-shored
- Poor agent to client fit
So we wiped the slate clean!
We imagined a customer service model that combines the best of both, without either’s limitations. And the result was Odondo.
Odondo solves the problems of flexibility, growth and quality that both in-house and outsourced customer service operations face. We do this with pay-as-you-go pricing and a distributed model of high-quality UK-based homeworking agents.
You can scale up or down at any time — always matching customer demand and never paying for resources that you don’t need. You get access to the best agents, all at a lower cost.
The result is a customer service solution that makes it easy to manage fluctuations in demand, while creating quality customer experiences.
We believe it’s the future of customer service.
Trusted by customers across a wide range of industries
Here’s what they have to say
Meet the Team
Client Services
London Office
Our Client Services team is based in our London office.
We are here to ensure that every interaction you have with Odondo is seamless, productive and aligned with your customer service goals.
Meetings with your Account Manager will be scheduled to run through your customer service performance, updates and analytics. In addition you are able to meet face-to-face or via video call. Have a question or need support? Our friendly and knowledgeable team is just a call or email away.
Customer Support Agents
UK, EMEA, APAC and The Americas
Our Customer Support Agents are distributed globally.
All Odondo support teams consist of highly trained professionals with an in-depth knowledge of your products and services. They excel at quickly diagnosing and resolving issues using Odondo’s customer support platform.
Our Customer Support Agents aren’t just problem-solvers, they’re partners in your customer support function’s success. They bring a blend of technical know-how, empathy, and a customer-first attitude to every interaction. Ensuring that at all times your experience with Odondo is excellent.
Are you ready to embrace the future of customer service?
Get support
Stop guessing and get the flexible, quality and personalised support your customers need. Get in touch and find out what Odondo can do for you.
Become an agent
Work around your own schedule to deliver positive customer experiences. If you want to learn more about working at Odondo, get in touch today.