Re-booting the Customer Service Model

We created Odondo as a radical departure from traditional outsourcers, to deliver quality customer service, flexibly and on-demand.

an agent with a headset on working from home

About Odondo

Customers want fast, flexible access to the information that solves their problems and answers their questions. Businesses want lower costs and happier customers. However, we found that today’s customer service models built to connect the two left room for improvement:

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In-house teams come at a price

  • Expensive to build
  • Difficult to quickly scale up or down
  • Management intensive
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Outsourcing presents its own challenges

  • Difficulties with language or culture if off-shored
  • Expensive, with inflexible contracts and scalability if on-shored
  • Poor agent to client fit

So we wiped the slate clean!

We imagined a customer service model that combines the best of both, without either’s limitations. And the result was Odondo.

Odondo solves the problems of flexibility, growth and quality that both in-house and outsourced customer service operations face. We do this with pay-as-you-go pricing and a distributed model of high-quality UK-based homeworking agents.

You can scale up or down at any time — always matching customer demand and never paying for resources that you don’t need. You get access to the best agents, all at a lower cost.

The result is a customer service solution that makes it easy to manage fluctuations in demand, while creating quality customer experiences.

We believe it’s the future of customer service.

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Meet the Founders

Headshot of Odondo Co-Founder Bobby

Bobby Devins

Co-Founder & CEO

Bobby spent 11 years as an Investment Banker before going on to co-found his own e-commerce start-up, where Customer Service was one of the core functions that fell under his remit.

He has spent the past 9 years in and around the start-up space, most recently co-founding Odondo with the aim of reimagining the delivery of Customer Service. Bobby has pursued a very traditional career path for someone who ultimately aspires to be a hardcore gangsta rapper.

Headshot of Odondo Co-Founder Aamir

Aamir Baloch

Co-Founder & COO

Aamir is one of the Co-Founders at Odondo, where he obsesses over the details to deliver a strong and compelling proposition for each of his clients.

Prior to Odondo, he was CTO at one of the UK's largest price comparison websites, with contact centres in the UK and India. In his spare time, he loves reading, politics, tennis, and playing the piano (badly).

Are you ready to embrace the future of customer service?

Get support

Stop guessing and get the flexible, quality and personalised support your customers need. Get in touch and find out what Ondondo can do for you.

Become an agent

Work around your own schedule to deliver positive customer experiences. If you want to learn more about working at Odondo, get in touch today.