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Customer Experience, Customer Experience Strategy
The Death of the Traditional Call Centre: Exaggeration or Truth?
The question of whether the call centre is still relevant or not seems to always crop up in the world of customer satisfaction. It’s easy…
Customer Service Strategy, Customer Service Trends
Is Customer Service as a Service Just a Buzzword?
Just when you think the world of customer service has hit its limit of new terms and acronyms, a new one manages to emerge. And…
Customer Service Trends, eCommerce Customer Service
Omnichannel vs Multichannel Customer Service | Head-to-Head
Customers that use more than one channel to shop are shaping up to be the most valuable kind to target. For one, those that use…
Customer Service Outsourcing, Customer Service Strategy
How to Make Outsourced Customer Service Work for Your Small Business
According to recent data, small businesses make up 99.2% of the total UK business population.1 If you want yours to stand out from the crowd,…
15 Customer Experience Metrics for CX Leaders To Track
Data has become an invaluable resource for CX leaders who want to achieve peak customer service performance. After all, 60% of companies that proactively use…
A Guide to eCommerce Customer Service Outsourcing in 2024
Excellent customer service isn’t an option. It should be central to your business strategy. 77% of customers will recommend a company to their friends because…
Customer Experience Strategy, Customer Service Strategy
Customer Lifetime Value in eCommerce | How You Can Do Better
“Standing out from the crowd” is arguably the most common goal for businesses across any and every industry. But we think it’s safe to say…
Customer Experience Strategy, Customer Service Strategy
Outbound & Inbound Call Centre Services: Your Go-to Guide
Call centre experiences can make all the difference to the loyalty of your customers. Research has shown that 60% of consumers have switched brands due…
Customer Service Outsourcing, Customer Service Strategy
Top Call Centre Technology Trends to Expect in 2024
Navigating new technologies is the most clear trend of customer service in 2024 but it’s definitely not the only example. Maintaining a healthy business-customer culture…
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