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5 Components of an eCommerce Christmas Campaign

The Secret is Effective Customer Service During the holiday season, eCommerce sites come up with creative campaigns to make the most of the increased flow…

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Everything You Need to Know About Call Centre and Help Desk Outsourcing in 2022

Customer service is a crucial part of any business, and call centres and help desks are an integral component. The reality is that poor customer…

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3 Steps to Creating a Successful Black Friday eCommerce Strategy

Black Friday is a hugely important day for any eCommerce business. With so many customers looking to purchase, it’s an opportunity that should not be…

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Best Customer Service Outsourcing Companies in 2022

Customer service matters now more than ever. And with ever-evolving circumstances to contend with, brands must rethink best practices and build new strategies to deliver…

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6 Pillars of a Great Customer Experience Strategy

You know customer experience is a crucial part of customer retention. Yet you might not know how to do it in a way that differentiates…

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What is the Best Customer Service Model in 2021?

Your Guide to Customer Satisfaction Operating a successful business requires awareness of customers and their needs. Customer service tools can range from self-help options to…

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Unique Customer Service Issues in eCommerce: Do eCommerce Brands Need Phone Support?

The way consumers operated during the COVID-19 pandemic makes it clear that buying habits are increasingly digital. During the pandemic, businesses with poor customer service…

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Customer Support Services That You Should (and Shouldn’t) Outsource

The age-old customer service (CS) question — to outsource or not to outsource?  Outsourcing brings lots of benefits, but that also means letting go of…

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How to Create a Cost-Effective Customer Service Solution

Today, customer service is continuing to play a crucial role in business growth. It has become a differentiating element with a direct impact on business…

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