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Unique Customer Service Issues in eCommerce: Do eCommerce Brands Need Phone Support?

The way consumers operated during the COVID-19 pandemic makes it clear that buying habits are increasingly digital. During the pandemic, businesses with poor customer service…

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outsourcing customer service

Customer Support Services That You Should (and Shouldn’t) Outsource

The age-old customer service (CS) question — to outsource or not to outsource?  Outsourcing brings lots of benefits, but it also means letting go of…

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How to Create a Cost-Effective Customer Service Solution

Today, customer service is continuing to play a crucial role in business growth. It has become a differentiating element with a direct impact on business…

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how to outsource customer service

How to Outsource Customer Service: Choosing the Right Provider in 6 Steps

Outsourcing your customer service in the right way means gaining flexibility, low costs, and quality service. It’s also about having the ability to sail smoothly…

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customer care checklist

Delivering Quality Customer Care: A Checklist for 2021

Being able to take care of your customers has never been more crucial. Changes in the past year have meant customers aren’t experiencing face-to-face customer…

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Why Customer Experience Matters: And How to Reduce Customer Churn

The quality of your customer experiences has a profound impact on your business growth and outcomes. With a plethora of options at their disposal, customers…

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eCommerce customer service

Responding to the Pandemic: How eCommerce Customer Service Must Adapt

A year on, we’re still seeing the after-effects of the pandemic — every industry has been affected in a different way and many are still…

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eCommerce shop

3 Ways to Improve eCommerce Customer Service

When it comes to customer service, customers expect more than ever, particularly in online shopping. The oversaturated market means customers need more than just a…

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Odondo vs Sitel vs Sensee: How to Outsource Customer Service The Right Way

Outsourcing your customer service is a major decision, but it can pay off in a big way. Increasingly, customers are demanding a higher level of…

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