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Call Centre Pricing: In House vs Outsourcing

Today, customers have access to multiple channels, including telephone, social media, and live chats they can use to contact businesses. This has resulted in an…

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How to Reduce Customer Service Costs

With businesses under constant pressure to save costs, customer services teams will always have to work to a budget. This can feel impossible with large…

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10 Ways to Improve Your Customer Service Team

There was once a time when customer service was largely limited to one-on-one phone calls. However, 65%1 of people now have higher customer service expectations….

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someone shopping online

A Guide to eCommerce Customer Service Outsourcing in 2022

Excellent customer service isn’t an option. It should be central to your business strategy. 77% of customers will recommend a company to their friends because…

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How to Scale Customer Service Demands

High-quality customer experience is one of the greatest differentiators between a business and its competitors. Furthermore, according to Microsoft, customer service is an important driver…

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Outsource Your Customer Service in the Travel and Tourism Industry

Travel and tourism is a fast-paced and growing industry that is expected to be worth $8.6 trillion worldwide in 2022.1 Holidays are a crucial part…

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The Importance of Customer Satisfaction

Customer satisfaction is at the core of any business that provides a product or service. It takes 12 positive customer experiences to make up for…

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What Makes a Good Outsourced Customer Service Centre?

To be profitable, stretched modern businesses must streamline towards efficiency. Outsourcing can take high-demand, repetitive tasks out of your hands and into those of highly…

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4 Customer Engagement Strategies for eCommerce Success

Good customer experience is crucial, but it’s not always simple to understand how to achieve that. However, with businesses that focus on improving customer experience…

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