Talking is Our Strong Suit

So here's the latest chatter on customer service strategy, planning and execution.

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eCommerce customer service

Responding to the Pandemic: How eCommerce Customer Service Must Adapt

A year on, we’re still seeing the after-effects of the pandemic — every industry has been affected in a different way and many are still having to adapt to the changing circumstances.  The eCommerce industry is one of the industries that has had to quickly adapt to the very rapid changes that have occurred over…
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3 Ways to Improve eCommerce Customer Service

When it comes to customer service, customers expect more than ever, particularly in online shopping. The oversaturated market means customers need more than just a quality product — they want a great customer experience. In fact, 90 per cent of consumers use customer service as a factor in deciding whether to buy from a company…
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Odondo vs Sitel vs Sensee: How to Outsource Customer Service The Right Way

Outsourcing your customer service is a major decision, but it can pay off in a big way. Increasingly, customers are demanding a higher level of care, with 17% even willing to spend more on a company that provides outstanding customer service. Getting it right can also help with customer retention and loyalty — 93% of…
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Best Customer Service Outsourcing Companies in 2021

Customer service matters now more than ever. And with ever-evolving circumstances to contend with, brands must rethink best practices and build new strategies to deliver the best service possible.  When customer service falls short, it can have devastating effects — 86% of consumers have stopped buying from a brand after just one negative experience. But…
customer service channels

The Importance of Technology in Customer Service

Technology is critical to modern customer service. As more commerce moves online, the ability to deploy technology to improve customer service grows. And in the context of customer service that is only a good thing, because when used correctly, technology will: Deliver faster communication: Most customers aren’t willing to wait more than 2 minutes in…
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How to keep customer service agile, improve customer experiences and increase retention.

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