Flexible Customer Service for Christmas Overflow Support

Get access to experienced, high-quality customer service agents that scale with Christmas demand and are always UK based. Need rapid deployment? We can set up in as little as 48 hours.

Why customers choose Odondo for their Christmas overflow support:

1. Higher quality, UK based agents

UK based customer service agents with relevant eCommerce experience
Better customer experiences and increased retention

1. Higher quality, UK based agents

UK based customer service agents with relevant eCommerce experience
Better customer experiences and increased retention

2. Flexible, on-demand overflow support

Easily scale up or down to match Christmas demand with our pay-as-you-use model
Overflow support for existing teams with 24/7/365 options available

2. Flexible, on-demand overflow support

Easily scale up or down to match Christmas demand with our pay-as-you-use model
Overflow support for existing teams with 24/7/365 options available

3. Cost-efficient customer service

Eliminate overheads and no fixed contracts
Only pay for what you actually use, never the spare capacity ready to ramp up when Christmas demand increases

3. Cost-efficient customer service

Eliminate overheads and no fixed contracts
Only pay for what you actually use, never the spare capacity ready to ramp up when Christmas demand increases

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Customer service use cases for Christmas

Issues with delivery

Christmas is busy, and we know deliveries can be problematic — even damaging to your brand. The solutions are easy, but time-intensive. Harness the power of outsourced agents today, and let them handle those routine but time-consuming logistics service requests.

Faulty discount code

Free yourself from front line technical support like faulty promo codes, or improper discount code inputs. Outsource problems like these to our distributed agents and focus on the issues that demand more of your specialist attention.

Site crashes/bugs

When Christmas business is booming, your site feels the strain. When website issues arise, they shouldn't dominate your customer service function, but they can if you’re not prepared. Our agents take away the pain of dealing with everyday issues through front-line support methods.

Payment problems

When website traffic is high, payments can crash and customers might abandon their baskets. To combat lost sales, our agents are trained to handle any payment transactions over the phone. So when your customers are struggling, we are helping.