Trusted by customers across a wide range of industries
Here’s what they have to say
“We found it challenging to find the best-fit agents for our customer demographic early on. Odondo sourced agents that were both highly skilled, experienced within the role and met the criteria for our customers and us too!”
Nicki Dadic
Head of Customer & Community | Love To Dream
"We needed the right type of agent to make our expansion into the European market successful. Odondo provided high-quality, versatile agents, providing support to our customers in multiple languages."
Rianne Dowdridge
Customer Care Specialist | Hyperice
“We needed help onboarding and supporting our new customers to migrate to our system. Odondo worked alongside our in-house team to provide excellent support through highly skilled agents. As a result, both our business and our relationship with Odondo has continued to grow.”
Sonia Leighton
Chief of Customer Success | Arbor Education
Meet changes in demand & keep your budget in check
In-house (only)
- Static resource
- Customers left hanging at peak times
- Level of service fluctuates with demand
- Missed opportunities
- Wasted budget
- Brand image suffers
Odondo (outsourcing)
- Flexible on-demand resource
- Lower average handling times
- Overall better level of service
- More satisfied customers
- You only pay for the resource you use
- Stronger brand
Meet changes in demand & keep your budget in check
In-house (only)
- Static resource
- Customers left hanging at peak times
- Level of service fluctuates with demand
- Missed opportunities
- Wasted budget
- Brand image suffers
In-house (only)
- Static resource
- Customers left hanging at peak times
- Level of service fluctuates with demand
- Missed opportunities
- Wasted budget
- Brand image suffers
Odondo (outsourcing)
- Flexible on-demand resource
- Lower average handling times
- Overall better level of service
- More satisfied customers
- You only pay for the resource you use
- Stronger brand
Odondo (outsourcing)
- Flexible on-demand resource
- Lower average handling times
- Overall better level of service
- More satisfied customers
- You only pay for the resource you use
- Stronger brand
Save 15% in costs when you outsource with us
See how our costs compare to hiring in-house:
Costs
(Avg Agent Per Month)
Total
Recruitment
Salary
Payroll taxes & pensions
Office space
Hardware & software
Management
Holiday cover & absenteeism
In-house costs
(Per Month)
£3,557
£125
£2000
£215
£400
£167
£350
£300
Odondo
(Outsourcing costs)
£3,060
Included
Included
Included
£0 (Remote Agents)
Included
Included
£0 (flexible agent resource)
Note: The costs above are based on an agent working 170 hours a month (Mon-Fri, 9 to 5) - with Odondo agent charged at an hourly rate of £18/hr
|
<- In-house Odondo ->
|
|
|---|---|---|
| £3,557 | Total | £3,557 |
| £125 | Recruitment | Included |
| £2000 | Salary | Included |
| £215 | Payroll taxes & pensions | Included |
| £400 | Office space | £0 (Remote Agents) |
| £167 | Hardware & software | Included |
| £350 | Management | Included |
| £300 | Holiday cover & absenteeism | £0 (flexible agent resource) |
Why choose Odondo?
On-demand scalability
Get on-demand flexibility. Scale your CS function up when you’re busy, and back when you’re not.
Pay for what you use
No fixed-term contracts gives you more control over your budget. Never pay for spare capacity again.
Best-fit agents
Access a wider talent pool of experienced UK-based agents. Plus, WFH flexibility means lower overheads for us and lower rates for you.
Rapid deployment
Have agents trained, set up and serving your customers in as little as 48 hours. Always meet demand.
| Outsourcing with Odondo comparison |
In-house
|
Odondo (outsourcing)
|
|---|---|---|
| Scale agent resource up and down to always match variable demand |
|
|
| Only pay for the agent resource you use (no fixed term contracts) |
|
|
| Always ensure fast response times |
|
|
| Access well-educated, industry-specific agents from across the UK |
|
|
| Deploy experienced agents in as little as 48 hours |
|
|
| 24/7/365 multi-channel support from remote agents (no office overheads) |
|
|
| Strategic insights from a seasoned customer support partner |
|
|
Move at a pace that suits you
Kick-Off
Join us on a call and we’ll work with you to establish your: ideal agent profile, hours, channels, tools, support type, reporting, KPIs and SLAs. Then, we’ll go away and recruit a bespoke team of agents.
Go Live
First, agents are trained and set up with what they need. Once live, you can monitor performance and scale resources up or down.
QA
Ongoing QA is carried out by our team leaders, whilst our analysts keep them updated with real-time data.
Meetings & Feedback
Get day-to-day, weekly, monthly and quarterly check-ins with specific members of our team. Also, get full 24/7 access to our team when you need it.
What happens next?
All subsequent recruitment, training, management and QA of outsourced agents is done on your behalf.
Join us for regular weekly check-ins to discuss performance, KPIs, strategy and more (or review them in your own time from Odondo’s Client Portal).
Scale your outsourced customer service team up and down anytime by reaching out to your account manager.
Plus, feel free to get in touch with us anytime 24/7.
What customers say about Odondo
“We are so glad this new project went well — there were so many unknowns and we wouldn’t have been able to pull it off without Odondo.”
Read the story
Giulia Tolentino
Customer Service Specialist
“All of the agents provided by Odondo are well-liked and trusted by our customers and us. They have supported us greatly.”
Read the story
Nicki Dadic
Head of Customer & Community
“Their commitment to learning our brand has been on point. But their ability to flexibly scale to match demand really set them apart.”
Read the story
Tom Evans
Head of Customer Service and Contact Centre
Frequently asked questions
Yes, Odondo’s agents are experienced at working flexibly alongside our clients’ in-house teams in a range of sectors.
We act as a seamless extension of your team, providing you with the additional capacity you need, when you need it.
But don’t just take our word for it — read our Arbor Education case study to see what our clients think.
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Get started in days &
only pay for what you use
What’s stopping you from getting a free quote today?
Fill out the form, then join our team for a quick 30-min call at a time
that suits you to find out more.