What's inside this eBook?
In-house vs Outsourcing
Both have their own unique offerings that can better your customer service, however you don’t have to choose! Having the combination of both can really take your strategy to the next level. Come on a journey with us to navigate this integrated road…
The role outsourced customer service can play in your business
Maybe you’ve considered it, maybe you haven’t? Either way, we’re taking a deep dive into the ways in which outsourcing your customer service in part or entirely can drive down costs whilst improving the service you provide.
Finding the right solution for your business
With there being so many different avenues you can take to move your business forward in the customer service space, we uncover the most important areas you should be taking a critical eye to, to ensure your success.
In this eBook, you'll learn how to...
Ensure Flexibility Onshore
Having a virtual call centre means having access to a wider pool of talent. A group of agents that can efficiently handle increased demand with the option for 24 hour cover.
Hire the Right People
As well as eradicating location dependency, outsourcing your virtual call centre with the right partner ensures your support agents are on-boarded and aligned to your business needs.
You can reduce your costs on average by 27% if you make the shift towards virtual call centre models or cloud-based call centres. why not consider partially outsourcing your customer service team?