Agile Customer Service That Scales with Demand
Odondo's distributed, on-demand model gives you access to experienced, high-quality agents that deliver better customer service at a lower cost.
Trusted by customers across a wide range of industries
Here’s what they have to say
“We found it challenging to find the best-fit agents for our customer demographic early on. Odondo sourced agents that were both highly skilled, experienced within the role and met the criteria for our customers and us too!”
Nicki Dadic
Head of Customer & Community | Love To Dream
Here’s what they have to say
"We needed the right type of agent to make our expansion into the European market successful. Odondo provided high-quality, versatile agents, providing support to our customers in multiple languages."
Rianne Dowdridge
Customer Care Specialist | Hyperrice
Here’s what they have to say
“We needed help onboarding and supporting our new customers to migrate to our system. Odondo worked alongside our in-house team to provide excellent support through highly skilled agents. As a result, both our business and our relationship with Odondo has continued to grow.”
Sonia Leighton
Chief of Customer Success | Arbor Education
The benefits of using Odondo
Match resource to demand
Dial-up or dial-down the resources you are using to match the demands of your business.
Pay-as-you-use model
Scale up and down on-demand, and only ever pay for what you use - it's that simple.
No fixed contracts
Our flexible model won't lock you into expensive, long-term contracts - no matter how big or small your campaign.
Campaign-specific agents
Taking a brief from you, we hire agents specifically for your campaign - and then train them to understand your business.
High quality agents
WFH flexibility unlocks resources unavailable to traditional call centres. Our agents are more experienced and likely to hold a degree.
Work at scale
Growth shouldn't be restrained by capacity. We're not bound by physical spaces and can scale to deliver quality outcomes at any size.
We're more flexible than traditional outsourcers
Traditional contact centre
Traditional outsourced customer support is static. At peak-times, your customers are left hanging for longer. That means poor service, missed opportunities, and a damaged brand. Off-peak, it wastes budget.
Odondo
Odondo matches your customer demands - day-by-day and year-by-year. On-demand scalability keeps customers happy and our pay-as-you-use model removes waste.
And our agents provide a higher quality customer experience
Traditional agents
The traditional contact centre puts customer service in a box. Agents work to a routine, creating an inadequate, one-size-fits-all experience for clients, and an uninspiring work environment for agents.
Odondo agents
Our flexible homeworking model attracts the best agents from a wider talent pool. By sourcing specifically for client requirements, the result is more experienced agents with higher motivation.
Traditional customer service models are broken
Learn how to fix them with a new approach that enables your business to cope with demand fluctuation, reduce customer frustration and remain agile during disruption.
Frequently asked questions
At Odondo, we make sure there are no hidden costs.
Customer service outsourcing costs will vary depending on the channels used, day of the week and time of day, agent skills, and more. The figures generally range between £18 and £25 per hour.
Once we’ve had an initial chat with you to establish your needs and goals, we can provide you with a clear price. There are no hidden extras — the hourly price we charge per agent is the only price you pay, and includes recruitment, management, QA, reporting, and much more.
View our pricing page to learn more about Odondo’s customer service outsourcing costs.
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See what makes Odondo different for yourself
Book a call to learn more about how Odondo could help your business deliver a positive customer service experience that grows with you.
Get support
Stop guessing and get the flexible, quality and personalised support your customers need. Get in touch and find out what Odondo can do for you.
Become an agent
Work around your own schedule to deliver positive customer experiences. If you want to learn more about working at Odondo, get in touch today.