Customer Experience

The Death of the Traditional Call Centre: Exaggeration or Truth?

By Aamir Baloch / April 12, 2024 / Comments Off on The Death of the Traditional Call Centre: Exaggeration or Truth?

The question of whether the call centre is still relevant or not seems to always crop up in the world of customer satisfaction.  It’s easy to see why. Just picture a call centre. The image in your head probably looks something like an outsourced office space with rows upon rows of desks, agents huddled together…

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The Importance of Customer Satisfaction

By Bobby Devins / April 12, 2022 /

Customer satisfaction can make or break a company, proven by the fact that only one in five are willing to forgive a single bad experience with a business.1 That’s not exactly news to anyone who’s involved with (let alone owns) a business of their own. But what is worth calling out is the huge role…

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5 Ways to Improve Omnichannel Customer Experience

By Bobby Devins / February 10, 2022 /

Almost 46% of companies report prioritising customer experience (CX) over areas such as the product and pricing.1 CX is able to fuel everything from your chances at customer retention to invaluable marketing tools like word of mouth. This highlights the importance of nailing your customer experience throughout your business in order to get the best…

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