eBooks

Knowledge Is Power

Our eBooks demonstrate our expertise in working with customer service and experience across a number of years. Start reading today to start delivering exceptional customer service.

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Managing Customer Service Costs

Delivering exceptional customer service that is flexible and efficient is essential. Outsourcing offers a cost-effective solution that allows you to access resources on-demand, resulting in better customer experiences at low costs....

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Managing Customer Service Costs

Delivering exceptional customer service that is flexible and efficient is essential. Outsourcing offers a cost-effective solution that allows you to access resources on-demand, resulting in better customer experiences at low costs....

Download Here

A Pocket Guide to Customer Service Solutions

It takes 12 positive customer experiences to make up for 1 negative experience and 83% of customers cite good customer service as the primary motivator for where they purchase...

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eBook: The State of Customer Service

A statistical analysis of the current customer service landscape. Learn why business leaders need to better understand customer expectations, their own shortcomings, and why customer service needs to adapt....

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A New Approach to Customer Service

Learn how to modernise customer service models with a new approach that enables your business to cope with demand fluctuation, reduce customer frustration and remain agile during disruption....

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