Knowledge Is Power

Our free resources cover the A-Z of customer service success, so you can keep your customers happy, increase retention and grow.

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Report: The State of Customer Service in 2021

A statistical analysis of the current customer service landscape. Learn why business leaders need to better understand customer expectations, their own shortcomings, and why customer service needs to adapt.

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eBook: A New Approach to Customer Service

Traditional customer service models are broken. Learn how to fix them with a new approach that enables your business to cope with demand fluctuation, reduce customer frustration and remain agile during disruption.

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Case Study: Cotswold Co

An unexpected opportunity led to a surge in demand, leaving Cotswold Company with ever-increasing customer service enquiries — learn how Odondo helped Cotswold Co quickly scale up their customer service operations.


Case Study: LIVE Now

As the music industry adapted to a world of social distancing and live events were cancelled globally, LIVE Now seized an opportunity to start streaming concerts. Learn how Odondo helped facilitate customer service for this experimental project.


Case Study: ID-Pal

Facing an increasing number of manual tickets in the lead up to Christmas, ID-Pal required additional capacity to meet the seasonal peak. Read this case study to find out how Odondo outsourced ticket requests to match demand.

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