You know customer experience is a crucial part of customer retention. Yet you might not know how to do it in a way that differentiates you. Now more than ever, a differentiated customer experience strategy can mean the difference between a thriving business with happy customers and a struggling business constantly battling with customer loyalty. …

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customer care checklist

Being able to take care of your customers has never been more crucial. Changes in the past year have meant customers aren’t experiencing face-to-face customer care, which is critical to maintaining customer relationships.  To make up for this lack of contact, businesses need to ensure their customer care services are delivering the quality that 80%…

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The quality of your customer experiences has a profound impact on your business growth and outcomes. With a plethora of options at their disposal, customers nowadays have the power. About 92% of customers will switch to another company after three or fewer bad experiences. This is why businesses must provide a remarkable and satisfying experience…

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smiley faces

The business strategists at McKinsey call it the “moment of truth” — they’re referring to that moment in any customer interaction that defines the customer experience. It can be as simple as seeking the answer to a question or as emotionally charged as responding to poor quality or a problem with a transaction. According to…

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