A Guide to eCommerce Customer Service Outsourcing in 2022

someone shopping online

Excellent customer service isn’t an option. It should be central to your business strategy. 77% of customers will recommend a company to their friends because of a positive customer experience. An even larger 86% of customers have stopped buying from a brand because of a bad experience.  Quality customer service isn’t just about solving problems.…

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4 Customer Engagement Strategies for eCommerce Success

Good customer experience is crucial, but it’s not always simple to understand how to achieve that. However, with businesses that focus on improving customer experience reporting as much as an 80% increase in revenue, it’s something to take seriously. 1 So, how can you avoid customer service issues in eCommerce? This article will detail four different…

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5 Components of an eCommerce Christmas Campaign

The Secret is Effective Customer Service During the holiday season, eCommerce sites come up with creative campaigns to make the most of the increased flow of consumers. Businesses have to engage with fierce competition to offer special discounts and high value to the customers in order to thrive. Many companies plan their holiday marketing strategy…

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Unique Customer Service Issues in eCommerce: Do eCommerce Brands Need Phone Support?

The way consumers operated during the COVID-19 pandemic makes it clear that buying habits are increasingly digital. During the pandemic, businesses with poor customer service capacities have — through unresolved queries and unacceptably long hold times — mismanaged customer expectations. Globally, 54% of consumers claim to have higher service expectations than 1 year ago, and…

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3 Ways to Improve eCommerce Customer Service

eCommerce shop

When it comes to customer service, customers expect more than ever, particularly in online shopping. The oversaturated market means customers need more than just a quality product — they want a great customer experience. In fact, 90 per cent of consumers use customer service as a factor in deciding whether to buy from a company…

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