The Secret is Effective Customer Service During the holiday season, eCommerce sites come up with creative campaigns to make the most of the increased flow of consumers. Businesses have to engage with fierce competition to offer special discounts and high value to the customers in order to thrive. Many companies plan their holiday marketing strategy…

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The way consumers operated during the COVID-19 pandemic makes it clear that buying habits are increasingly digital. During the pandemic, businesses with poor customer service capacities have — through unresolved queries and unacceptably long hold times — mismanaged customer expectations. Globally, 54% of consumers claim to have higher service expectations than 1 year ago, and…

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eCommerce shop

When it comes to customer service, customers expect more than ever, particularly in online shopping. The oversaturated market means customers need more than just a quality product — they want a great customer experience. In fact, 90 per cent of consumers use customer service as a factor in deciding whether to buy from a company…

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someone shopping online

Excellent customer service isn’t an option. It should be central to your business strategy. 77% of customers will recommend a company to their friends because of a positive customer experience. An even larger 86% of customers have stopped buying from a brand because of a bad experience.  Quality customer service isn’t just about solving problems.…

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