eCommerce Customer Service
A Guide to eCommerce Customer Service Outsourcing in 2023
Excellent customer service isn’t an option. It should be central to your business strategy. 77% of customers will recommend a company to their friends because of a positive customer experience. An even larger 86% of customers have stopped buying from a brand because of a bad experience. Quality customer service isn’t just about solving problems.…
Read MoreA Guide to eCommerce Support: 7 Best Practices
It’s often said that a company is only as strong as its people. Though many things have changed in eCommerce, from how products are delivered to online technology, this hasn’t changed. With eCommerce revenue at an all-time high, reaching £129 billion1 in 2021, customer expectations have skyrocketed. So it’s more important than ever that eCommerce…
Read MoreHow to prepare your business for the eCommerce peak season
The eCommerce peak season can be a make-or-break time of year. To get ready, businesses will start scaling up their supply chain and distribution and delivery to get prepared for increased demand. With good preparation, businesses can capitalise on the increased peak season sales — or, without it, get buried under a deluge of customer…
Read More4 Customer Engagement Strategies for eCommerce Success
Good customer experience is crucial, but it’s not always simple to understand how to achieve that. However, with businesses that focus on improving customer experience reporting as much as an 80% increase in revenue, it’s something to take seriously. 1 So, how can you avoid customer service issues in eCommerce? This article will detail four different…
Read More5 Components of an eCommerce Christmas Campaign
The Secret is Effective Customer Service During the holiday season, eCommerce sites come up with creative campaigns to make the most of the increased flow of consumers. Businesses have to engage with fierce competition to offer special discounts and high value to the customers in order to thrive. Many companies plan their holiday marketing strategy…
Read More3 Steps to Creating a Successful Black Friday eCommerce Strategy
Black Friday is a hugely important day for any eCommerce business. With so many customers looking to purchase, it’s an opportunity that should not be missed! After all, around 93 million consumers shopped online during Black Friday 2019 and the event was such a draw that around 36% logged on between midnight to 6 am…
Read MoreUnique Customer Service Issues in eCommerce: Do eCommerce Brands Need Phone Support?
The way consumers operated during the COVID-19 pandemic makes it clear that buying habits are increasingly digital. During the pandemic, businesses with poor customer service capacities have — through unresolved queries and unacceptably long hold times — mismanaged customer expectations. Globally, 54% of consumers claim to have higher service expectations than 1 year ago, and…
Read MoreResponding to the Pandemic: How eCommerce Customer Service Must Adapt
A year on, we’re still seeing the after-effects of the pandemic — every industry has been affected in a different way and many are still having to adapt to the changing circumstances. The eCommerce industry is one of the industries that has had to quickly adapt to the very rapid changes that have occurred over…
Read More3 Ways to Improve eCommerce Customer Service
When it comes to customer service, customers expect more than ever, particularly in online shopping. The oversaturated market means customers need more than just a quality product — they want a great customer experience. In fact, 90 per cent of consumers use customer service as a factor in deciding whether to buy from a company…
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