Customer Service Outsourcing
Best Customer Service Outsourcing Companies in 2023
Customer service matters now more than ever. And with ever-evolving circumstances to contend with, brands must rethink best practices and build new strategies to deliver the best service possible. When customer service falls short, it can have devastating effects — 93% of UK consumers have switched business in the last year due to a negative…
Read MoreCustomer Service Outsourcing Pricing Guide for 2023
You get what you pay for in life – and customer service outsourcing is no different. Most customer service outsourcing providers charge an hourly rate. You can think about that as the “per-hour” cost of hiring a customer service agent and maintaining an outsourced call centre. However, the per-hour cost of using an outsourced customer…
Read MoreEverything You Need to Know About Call Centre and Help Desk Outsourcing in 2023
Customer service is a crucial part of any business, and call centres and help desks are integral components. The reality is that poor customer service costs businesses $75 billion annually, as 33% of customers will consider switching to a competitor after just one instance of poor customer service. On the flip side, if a customer’s…
Read MoreOutsource Your Customer Service in the Travel and Tourism Industry
Travel and tourism is a fast-paced and growing industry that is expected to be worth $8.6 trillion worldwide in 2022.1 Holidays are a crucial part of people’s lives, and expectations for a seamless experience are high. To remain competitive in the industry, businesses need to provide high-quality customer service on a consistent basis. Travellers can…
Read MoreWhat Makes a Good Outsourced Customer Service Centre?
To be profitable, stretched modern businesses must streamline towards efficiency. Outsourcing can take high-demand, repetitive tasks out of your hands and into those of highly trained professionals. Hence why as many as seven in ten UK-based companies1 now invest in outsourcing solutions. Common outsourced departments include IT teams, where the outsourced is not directly…
Read MoreCustomer Support Services That You Should (and Shouldn’t) Outsource
The age-old customer service (CS) question — to outsource or not to outsource? Outsourcing brings lots of benefits, but that also means letting go of complete control. And the fear of low-quality offshore call centres leaves many brands wondering what they should (and shouldn’t) outsource. The truth is that outsourcing can be a quality-driven decision…
Read MoreHow to Outsource Customer Service: Choosing the Right Provider in 6 Steps
Outsourced customer support services result gaining flexibility, low costs, and quality service. It’s also about having the ability to sail smoothly through those seasonal cycles, such as Christmas, and scaling up or down as needed. Embracing agile models is one of the top customer service trends, and outsourcing provides a solution to this. Up to…
Read MoreOdondo vs Sitel vs Sensee: How to Outsource Customer Service The Right Way
Outsourcing your customer service is a major decision, but it can pay off in a big way. Increasingly, customers are demanding a higher level of care, with 16% even willing to spend more on a company that provides outstanding customer service. Getting it right can also help with customer retention and loyalty — 93% of…
Read More10 Questions About Outsourced Customer Service Answered
Customer service outsourcing is a valuable way to improve outcomes while reducing costs and focusing on the core capabilities of your business. If you’re still debating whether to outsource, check out this blog: In-house vs outsourcing customer service: What’s better for your business? But if you’ve already made up your mind, you likely still have…
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