Customer Service Outsourcing
Travel and tourism is a fast-paced and growing industry that is expected to be worth $8.6 trillion worldwide in 2022.1 Holidays are a crucial part of people’s lives, and expectations for a seamless experience are high. To remain competitive in the industry, businesses need to provide high-quality customer service on a consistent basis. Travellers can…
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To be profitable, stretched modern businesses must streamline towards efficiency. Outsourcing can take high-demand, repetitive tasks out of your hands and into those of highly trained professionals. Hence why as many as seven in ten UK-based companies1 now invest in outsourcing solutions. Common outsourced departments include IT teams, where the outsourced is not directly…
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The age-old customer service (CS) question — to outsource or not to outsource? Outsourcing brings lots of benefits, but that also means letting go of complete control. And the fear of low-quality offshore call centres leaves many brands wondering what they should (and shouldn’t) outsource. The truth is that outsourcing can be a quality-driven decision…
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Outsourced customer support services result gaining flexibility, low costs, and quality service. It’s also about having the ability to sail smoothly through those seasonal cycles, such as Christmas, and scaling up or down as needed. Embracing agile models is one of the top customer service trends, and outsourcing provides a solution to this. Up to…
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Outsourcing your customer service is a major decision, but it can pay off in a big way. Increasingly, customers are demanding a higher level of care, with 16% even willing to spend more on a company that provides outstanding customer service. Getting it right can also help with customer retention and loyalty — 93% of…
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Customer service outsourcing is a valuable way to improve outcomes while reducing costs and focusing on the core capabilities of your business. If you’re still debating whether to outsource, check out this blog: In-house vs outsourcing customer service: What’s better for your business? But if you’ve already made up your mind, you likely still have…
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