The True Cost of Poor Customer Service

Offering great customer service has arguably never been more important. In today’s digital age, word travels fast. A single negative review can bring significant damage to your brand reputation that’s difficult to bounce back from. And yet, poor customer service is still a struggle for organisations across the UK. More organisations have seen a decline…

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Post-COVID Trends in Customer Service

customer service agent

“The greatest danger in times of turbulence is not the turbulence — it is to act with yesterday’s logic.” — Peter Drucker COVID-19 changed almost everything. But a lot of those changes are simply the acceleration of trends already underway. When you look at how social distancing has impacted customer service functions, this (broadly) holds…

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