Talking is Our Strong Suit

So here's the latest chatter on customer service strategy, planning and execution.


Get the latest customer service chatter straight to your inbox!

Filter blogs by category:

  • All
  • Customer Experience
  • Customer Experience Strategy
  • Customer Service Outsourcing
  • Customer Service Strategy
  • Customer Service Trends
  • eCommerce Customer Service

Hiring a Call Centre? Here’s What You Need to Know

But according to a 2023 report, 47% of agents said that not having enough time in the day was their biggest day-to-day challenge.1 High-growth and…

Read More

Onshore Customer Service Outsourcing Explained

Setting up customer support services can be an overwhelming task. There are hundreds of options available, from onshore customer service outsourcing to in-house support. And…

Read More

5 Ways to Improve Customer Service Efficiency

Demand for high-quality customer service is increasing.  In the last year alone, support requests grew by 14%.1 Customer service teams are under significant pressure, having…

Read More

Customer Service vs Customer Support: How Your Business Could Do Better

While we’re here to talk about the differences between customer service and customer support, they do share one important factor: they’re both crucial to delivering…

Read More

The Case for Omnichannel Customer Service

Customer service and how businesses can improve their delivery of it needs to be brought into the spotlight.  Businesses have long been (and always will…

Read More
signposts pointing in different directions

Different Types of Customer Service | When They Matter Most

Are you doing everything you can to ensure that your customer experience is as smooth as possible? Are you offering your customers the right options…

Read More

Should your Customer Support Service use Fixed Costs?

The gains businesses receive out of offering great customer service are clear. 75% of consumers are willing to spend more money if it means receiving…

Read More

The True Cost of Poor Customer Service

Offering great customer service has arguably never been more important. In today’s digital age, word travels fast. A single negative review can bring significant damage…

Read More

The Importance of Omnichannel Customer Support in 2023

Omnichannel customer support refers to customer service across an integrated range of channels, such as email, social media, text, web chat, and calls. Done correctly,…

Read More

See what makes Odondo different for yourself

Book a call to learn more about how Odondo could help your business deliver a positive customer service experience that grows with you.