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What is the Best Customer Service Model in 2023?

Operating a successful business requires a strong awareness of customers and their needs.  There are many types of customer service tools, from self-help options to…

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Managing Your Call Centre Retention and Recruitment

You know that recruitment and retention are vital to keeping your call centre running smoothly. You also probably know that retention is also one of…

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someone shopping online

A Guide to eCommerce Customer Service Outsourcing in 2023

Excellent customer service isn’t an option. It should be central to your business strategy. 77% of customers will recommend a company to their friends because…

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Customer Service Cost Reduction: Which is Better, Fixed or Variable Costs?

Customer service is the public face of your business, representing a key touchpoint between customers and your brand. It’s also one of the main drivers…

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customer care checklist

Delivering Quality Customer Care: A Checklist for 2023

Being able to take care of your customers has never been more crucial. Changes in the past year have meant customers aren’t experiencing face-to-face customer…

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Everything You Need to Know About Call Centre and Help Desk Outsourcing in 2023

It’s no secret that poor customer service costs businesses — about $75 billion annually to be exact. 33% of customers will consider switching to a…

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6 Steps to Deal with a Customer Service Crisis

Customer service matters every day of the week, but rarely are the stakes so high than during a crisis. During a customer service crisis, you…

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A Guide to eCommerce Support: 7 Best Practices

It’s often said that a company is only as strong as its people. Though many things have changed in eCommerce, from how products are delivered…

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How to Prepare your Business for the eCommerce Peak Season

The eCommerce peak season can be a make-or-break time of year. To get ready, businesses will start scaling up their supply chain and distribution and…

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