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Why Customer Experience Matters: And How to Reduce Customer Churn

The quality of your customer experiences has a profound impact on your business growth and outcomes. With a plethora of options at their disposal, customers…

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eCommerce customer service

Responding to the Pandemic: How eCommerce Customer Service Must Adapt

A year on, we’re still seeing the after-effects of the pandemic — every industry has been affected in a different way and many are still…

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eCommerce shop

3 Ways to Improve eCommerce Customer Service

When it comes to customer service, customers expect more than ever, particularly in online shopping. The oversaturated market means customers need more than just a…

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Odondo vs Sitel vs Sensee: How to Outsource Customer Service The Right Way

Outsourcing your customer service is a major decision, but it can pay off in a big way. Increasingly, customers are demanding a higher level of…

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customer service channels

The Importance of Technology in Customer Service

Technology is critical to modern customer service. As more commerce moves online, the ability to deploy technology to improve customer service grows. And in the…

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6 Strategies to Improve Customer Satisfaction

The business strategists at McKinsey call it the “moment of truth” — they’re referring to that moment in any customer interaction that defines the customer…

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Different Types of Customer Service: And When They Matter Most

Are you doing everything you can to ensure your customer experience is as smooth as possible? Consider whether you are offering your customers the right…

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Seasonal Customer Service Planning: Year-round Customer Service Improvement Strategies

Holidays and peak seasons, such as Christmas and New Year, are crucial for retail and ecommerce sales. They’re a time to improve revenue and earn…

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Customer Service Outsourcing Pricing Guide for 2022

 You get what you pay for in life – and customer service outsourcing is no different.  Most customer service outsourcing providers charge an hourly rate….

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