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businessmen planning a strategy

6 Steps to Implement a Customer Service Strategy

Quality customer service is both expected and a competitive differentiator. Of surveyed consumers, 91% would refuse to do business with a brand again because of…

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customer service agents working in a call centre

In-house vs Outsourcing Customer Service: What’s Better for Your Business?

Outsource vs in-house is a critical choice when it comes to finding the right customer service strategy. There are pros and cons to both. In-house…

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customer service agent

New Trends in Customer Service: 2021 and Post-COVID

“The greatest danger in times of turbulence is not the turbulence — it is to act with yesterday’s logic.” — Peter Drucker COVID-19 changed almost…

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question marks

10 Questions About Outsourced Customer Service Answered

Customer service outsourcing is a valuable way to improve outcomes while reducing costs and focusing on the core capabilities of your business. If you’re still…

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