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New Trends in Customer Service: 2021 and Post-COVID

“The greatest danger in times of turbulence is not the turbulence — it is to act with yesterday’s logic.” — Peter Drucker COVID-19 changed almost…

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10 Questions About Outsourced Customer Service Answered

Customer service outsourcing is a valuable way to improve outcomes while reducing costs and focusing on the core capabilities of your business. If you’re still…

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