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Hiring a Call Centre? Here’s What You Need to Know
But according to a 2023 report, 47% of agents said that not having enough time in the day was their biggest day-to-day challenge.1 High-growth and…
Onshore Customer Service Outsourcing Explained
Setting up customer support services can be an overwhelming task. There are hundreds of options available, from onshore customer service outsourcing to in-house support. And…
5 Ways to Improve Customer Service Efficiency
Demand for high-quality customer service is increasing. In the last year alone, support requests grew by 14%.1 Customer service teams are under significant pressure, having…
Customer Service vs Customer Support: How Your Business Could Do Better
While we’re here to talk about the differences between customer service and customer support, they do share one important factor: they’re both crucial to delivering…
The Case for Omnichannel Customer Service
Customer service and how businesses can improve their delivery of it needs to be brought into the spotlight. Businesses have long been (and always will…
Different Types of Customer Service | When They Matter Most
Are you doing everything you can to ensure that your customer experience is as smooth as possible? Are you offering your customers the right options…
Should your Customer Support Service use Fixed Costs?
The gains businesses receive out of offering great customer service are clear. 75% of consumers are willing to spend more money if it means receiving…
The True Cost of Poor Customer Service
Offering great customer service has arguably never been more important. In today’s digital age, word travels fast. A single negative review can bring significant damage…
The Importance of Omnichannel Customer Support in 2023
Omnichannel customer support refers to customer service across an integrated range of channels, such as email, social media, text, web chat, and calls. Done correctly,…
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