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leaves at different seasonal stages

Seasonal Customer Service Planning: Year-round Customer Service Improvement Strategies

Holidays and peak seasons, such as Christmas and New Year, are crucial for retail and ecommerce sales. They’re a time to improve revenue and earn…

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6 Steps to Implement a Customer Service Strategy

Quality customer service is both expected and a competitive differentiator. Of surveyed consumers, 91% would refuse to do business with a brand again because of…

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In-house vs Outsourcing Customer Service: What’s Better for Your Business?

Outsourcing vs in-house is a critical choice when it comes to finding the right customer service strategy. There are pros and cons to both. In-house operations…

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Current Trends in Customer Service: What Businesses Need to Keep in Mind

Like it or not, businesses are defined by their customer service: Within customer service, there has always been the need to balance cost, quality, delivery…

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10 Questions About Outsourced Customer Service Answered

Customer service outsourcing is a valuable way to improve outcomes while reducing costs and focusing on the core capabilities of your business. If you’re still…

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