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What is the Best Customer Service Model in 2022?
Your Guide to Customer Satisfaction Operating a successful business requires awareness of customers and their needs. Customer service tools can range from self-help options to…
Everything You Need to Know About Call Centre and Help Desk Outsourcing in 2022
Customer service is a crucial part of any business, and call centres and help desks are an integral component. The reality is that poor customer…
3 Steps to Creating a Successful Black Friday eCommerce Strategy
Black Friday is a hugely important day for any eCommerce business. With so many customers looking to purchase, it’s an opportunity that should not be…
Best Customer Service Outsourcing Companies in 2022
Customer service matters now more than ever. And with ever-evolving circumstances to contend with, brands must rethink best practices and build new strategies to deliver…
6 Pillars of a Great Customer Experience Strategy
You know customer experience is a crucial part of customer retention. Yet you might not know how to do it in a way that differentiates…
Unique Customer Service Issues in eCommerce: Do eCommerce Brands Need Phone Support?
The way consumers operated during the COVID-19 pandemic makes it clear that buying habits are increasingly digital. During the pandemic, businesses with poor customer service…
How to Create a Cost-Effective Customer Service Solution
Today, customer service is continuing to play a crucial role in business growth. It has become a differentiating element with a direct impact on business…
How to Outsource Customer Service: Choosing the Right Provider in 6 Steps
Outsourcing your customer service in the right way means gaining flexibility, low costs, and quality service. It’s also about having the ability to sail smoothly…
Delivering Quality Customer Care: A Checklist for 2021
Being able to take care of your customers has never been more crucial. Changes in the past year have meant customers aren’t experiencing face-to-face customer…
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