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Best Customer Service Outsourcing Companies in 2021

Customer service matters now more than ever. And with ever-evolving circumstances to contend with, brands must rethink best practices and build new strategies to deliver…

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The Importance of Technology in Customer Service

Technology is critical to modern customer service. As more commerce moves online, the ability to deploy technology to improve customer service grows. And in the…

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6 Strategies to Improve Customer Satisfaction

The business strategists at McKinsey call it the “moment of truth” — they’re referring to that moment in any customer interaction that defines the customer…

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Different Types of Customer Service: And When They Matter Most

Are you doing everything you can to ensure your customer experience is as smooth as possible? Consider whether you are offering your customers the right…

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Seasonal Customer Service Planning: Year-round Customer Service Improvement Strategies

Holidays and peak seasons, such as Christmas and New Year, are crucial for retail and ecommerce sales. They’re a time to improve revenue and earn…

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A Guide to eCommerce Customer Service Outsourcing in 2021

Excellent customer service isn’t an option. It should be central to your business strategy. 77% of customers will recommend a company to their friends because…

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Customer Service Outsourcing Pricing Guide for 2021

 You get what you pay for in life – and customer service outsourcing is no different.  Most customer service outsourcing providers charge an hourly rate….

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6 Steps to Implement a Customer Service Strategy

Quality customer service is both expected and a competitive differentiator. Of surveyed consumers, 91% would refuse to do business with a brand again because of…

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In-house vs Outsourcing Customer Service: What’s Better for Your Business?

Outsource vs in-house is a critical choice when it comes to finding the right customer service strategy. There are pros and cons to both. In-house…

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