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A Guide to eCommerce Customer Service Outsourcing in 2023

Excellent customer service isn’t an option. It should be central to your business strategy. 77% of customers will recommend a company to their friends because…

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Customer Service Cost Reduction: Which is Better, Fixed or Variable Costs?

Customer service is the public face of your business, representing a key touchpoint between customers and your brand. It’s also one of the main drivers…

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Delivering Quality Customer Care: A Checklist for 2023

Being able to take care of your customers has never been more crucial. Changes in the past year have meant customers aren’t experiencing face-to-face customer…

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Everything You Need to Know About Call Centre and Help Desk Outsourcing in 2023

Customer service is a crucial part of any business, and call centres and help desks are integral components. The reality is that poor customer service…

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6 Steps to Deal with a Customer Service Crisis

Customer service matters every day of the week, but rarely are the stakes so high than during a crisis. During a customer service crisis, you…

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A Guide to eCommerce Support: 7 Best Practices

It’s often said that a company is only as strong as its people. Though many things have changed in eCommerce, from how products are delivered…

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How to Prepare your Business for the eCommerce Peak Season

The eCommerce peak season can be a make-or-break time of year. To get ready, businesses will start scaling up their supply chain and distribution and…

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5 Steps to Improve Your Customer Service ROI

Customer experience isn’t just a nice-to-have. Today, it’s the go-to strategy for gaining customer loyalty, generating additional revenue and growing market share. As technology advances,…

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Call Centre Pricing: In House vs Outsourcing

Today, customers have access to multiple channels, including telephone, social media, and live chats they can use to contact businesses. This has resulted in an…

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