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What is the Best Customer Service Model in 2022?

Your Guide to Customer Satisfaction Operating a successful business requires awareness of customers and their needs. Customer service tools can range from self-help options to…

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Everything You Need to Know About Call Centre and Help Desk Outsourcing in 2022

Customer service is a crucial part of any business, and call centres and help desks are an integral component. The reality is that poor customer…

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3 Steps to Creating a Successful Black Friday eCommerce Strategy

Black Friday is a hugely important day for any eCommerce business. With so many customers looking to purchase, it’s an opportunity that should not be…

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Best Customer Service Outsourcing Companies in 2022

Customer service matters now more than ever. And with ever-evolving circumstances to contend with, brands must rethink best practices and build new strategies to deliver…

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6 Pillars of a Great Customer Experience Strategy

You know customer experience is a crucial part of customer retention. Yet you might not know how to do it in a way that differentiates…

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Unique Customer Service Issues in eCommerce: Do eCommerce Brands Need Phone Support?

The way consumers operated during the COVID-19 pandemic makes it clear that buying habits are increasingly digital. During the pandemic, businesses with poor customer service…

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How to Create a Cost-Effective Customer Service Solution

Today, customer service is continuing to play a crucial role in business growth. It has become a differentiating element with a direct impact on business…

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how to outsource customer service

How to Outsource Customer Service: Choosing the Right Provider in 6 Steps

Outsourcing your customer service in the right way means gaining flexibility, low costs, and quality service. It’s also about having the ability to sail smoothly…

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customer care checklist

Delivering Quality Customer Care: A Checklist for 2021

Being able to take care of your customers has never been more crucial. Changes in the past year have meant customers aren’t experiencing face-to-face customer…

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