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A Guide to eCommerce Customer Service Outsourcing in 2023
Excellent customer service isn’t an option. It should be central to your business strategy. 77% of customers will recommend a company to their friends because…
Customer Service Cost Reduction: Which is Better, Fixed or Variable Costs?
Customer service is the public face of your business, representing a key touchpoint between customers and your brand. It’s also one of the main drivers…
Delivering Quality Customer Care: A Checklist for 2023
Being able to take care of your customers has never been more crucial. Changes in the past year have meant customers aren’t experiencing face-to-face customer…
Everything You Need to Know About Call Centre and Help Desk Outsourcing in 2023
Customer service is a crucial part of any business, and call centres and help desks are integral components. The reality is that poor customer service…
6 Steps to Deal with a Customer Service Crisis
Customer service matters every day of the week, but rarely are the stakes so high than during a crisis. During a customer service crisis, you…
A Guide to eCommerce Support: 7 Best Practices
It’s often said that a company is only as strong as its people. Though many things have changed in eCommerce, from how products are delivered…
How to Prepare your Business for the eCommerce Peak Season
The eCommerce peak season can be a make-or-break time of year. To get ready, businesses will start scaling up their supply chain and distribution and…
5 Steps to Improve Your Customer Service ROI
Customer experience isn’t just a nice-to-have. Today, it’s the go-to strategy for gaining customer loyalty, generating additional revenue and growing market share. As technology advances,…
Call Centre Pricing: In House vs Outsourcing
Today, customers have access to multiple channels, including telephone, social media, and live chats they can use to contact businesses. This has resulted in an…
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