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5 Ways to Improve Omnichannel Customer Experience

Almost 46% of companies report prioritising customer experience (CX) over areas such as the product and pricing thanks to its ability to fuel everything from…

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outsourcing customer service

Customer Support Services That You Should (and Shouldn’t) Outsource

The age-old customer service (CS) question — to outsource or not to outsource?  Outsourcing brings lots of benefits, but that also means letting go of…

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5 Components of an eCommerce Christmas Campaign

The Secret is Effective Customer Service During the holiday season, eCommerce sites come up with creative campaigns to make the most of the increased flow…

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What is the Best Customer Service Model in 2022?

Your Guide to Customer Satisfaction Operating a successful business requires awareness of customers and their needs. Customer service tools can range from self-help options to…

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Everything You Need to Know About Call Centre and Help Desk Outsourcing in 2022

Customer service is a crucial part of any business, and call centres and help desks are an integral component. The reality is that poor customer…

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3 Steps to Creating a Successful Black Friday eCommerce Strategy

Black Friday is a hugely important day for any eCommerce business. With so many customers looking to purchase, it’s an opportunity that should not be…

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Best Customer Service Outsourcing Companies in 2022

Customer service matters now more than ever. And with ever-evolving circumstances to contend with, brands must rethink best practices and build new strategies to deliver…

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6 Pillars of a Great Customer Experience Strategy

You know customer experience is a crucial part of customer retention. Yet you might not know how to do it in a way that differentiates…

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Unique Customer Service Issues in eCommerce: Do eCommerce Brands Need Phone Support?

The way consumers operated during the COVID-19 pandemic makes it clear that buying habits are increasingly digital. During the pandemic, businesses with poor customer service…

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