Talking is Our Strong Suit
So here's the latest chatter on customer service strategy, planning and execution.
Get the latest customer service chatter straight to your inbox!
Filter blogs by category:
- All
- Customer Experience
- Customer Experience Strategy
- Customer Service Outsourcing
- Customer Service Strategy
- Customer Service Trends
- eCommerce Customer Service
Customer Service Strategy, Customer Service Trends
5 Common Customer Service Challenges and Solutions
97% of consumers and 98% of contact centre managers say customer service interactions impact whether consumers stay loyal to a brand.1 But despite the importance…
What Does Modern Customer Service Look Like?
The face of customer service has changed significantly over the last decade. This is driven largely by developments in customer service (CS) technology, however, there…
Hiring a Call Centre? Here’s What You Need to Know
But according to a 2023 report, 47% of agents said that not having enough time in the day was their biggest day-to-day challenge.1 High-growth and…
Onshore Customer Service Outsourcing Explained
Setting up customer support services can be an overwhelming task. There are hundreds of options available, from onshore customer service outsourcing to in-house support. And…
5 Ways to Improve Customer Service Efficiency
Demand for high-quality customer service is increasing. In the last year alone, support requests grew by 14%.1 Customer service teams are under significant pressure, having…
Customer Service vs Customer Support: How Your Business Could Do Better
While we’re here to talk about the differences between customer service and customer support, they do share one important factor: they’re both crucial to delivering…
The Case for Omnichannel Customer Service
Customer service and how businesses can improve their delivery of it needs to be brought into the spotlight. Businesses have long been (and always will…
Different Types of Customer Service | When They Matter Most
Are you doing everything you can to ensure that your customer experience is as smooth as possible? Are you offering your customers the right options…
Should your Customer Support Service use Fixed Costs?
The gains businesses receive out of offering great customer service are clear. 75% of consumers are willing to spend more money if it means receiving…
See what makes Odondo different for yourself
Book a call to learn more about how Odondo could help your business deliver a positive customer service experience that grows with you.